Identified the four dimensions of cultural variations
Who is Hofstede
100
According to commercial aviation stats from 1959-1989, this percentage of worldwide hull losses were caused by flight crew error rather than tech failure
What is 70%
100
The most common strategy used in managing conflict in Thai culture
What is a mediator
100
CMAQ stands for this test given in the study
What is the Conflict Management Attitude Questionnaire
100
This crucial skill was lacking between the captain and first and second officers on the Aviana flight
What is communication
200
Organizational conflict management as a disputing process
What is Morrill and Thomas's study
200
The number of subjects tested throughout the aviation study
What is 1800
200
Prefer an autocratic and communicative captain
Who are Asian flight attendants
200
Training programs in aviation human factors
What is crew resource management (CRM)
200
Applied at very first stage of conflict
What are confrontation and avoiding
300
Found that subordinates prefer to avoid or compromise when placed in a conflict situation with their superiors
Who are Putnam and Poole
300
The country where the pilots of Avianca Flight 052 were from
What is Germany
300
Said to display indirect, contextual, and feminine communication features in order to avoid social and personal conflict
Who are the Thai people
300
Used to determine underlying dimensions that respondents were using to rate the items and the extent to which different groups employed different dimensions
What is INDSCAL
300
The most effective conflict management style in many cases
What is third party intervention
400
Argued that peers or colleagues with weak ties seem to rely on third parties who can facilitate communication, leading to conflict settlement
Who are Morrill and Thomas
400
The age range of the participants who took part in the Thai business culture study
What is 32-48 years old
400
The group of flight attendants with the least amount of flying experience
Who are Asian flight attendants
400
Dimension 2 from the INDSCAL analysis
What are individualism and moderate power distance
400
Confrontation, third party intervention, avoidance, and covert behaviors
What are the most frequently used conflict management styles
500
Asserted that a collaborative approach to conflict management is preferred among Thai business professionals
Who are Roongrensuke and Chansuthus
500
The number of US pilots focused on in the aviation study
What is 200
500
The perspective that managers may employ confronting with subordinates, smoothing with superiors, and compromise with peers or colleagues
What is the Western perspective
500
The 82 item document that contains items to capture cross-cultural differences in broad work-based values
What is the FMAQ
500
The cause of the crash of Avianca Flight 052
What is miscommunication resulting in lack of fuel