Refunds
The refund you offer first before any other refund given.
What is Zelle
If I place the customer on hold but don't select it, the person listening to the call can still hear the me
What is Mute
This list need to be verified after viewing the primary territory to know who should to be tagged.
What is service team assignment list
KIOAPP tells the location uses
What is Wash connect app
This application is used to pull up callers information and everything concerning work orders.
What is service max
I can use it to offer a wash connect tap card refund
What is washboard
This tab shows me the number of calls the CSR have taken for the day
What is Activity tab
On the work order I indicate which territory the technicians are assigned to.
What is primary territory
I use it to offer a refund for the wash connect app
What is washboard
I start with 2nd or 3rd caller
What is updating a work order
I must enter ten 9's when issuing the refund.
What is cheque refund
The system used to take calls
What is FIVE9
I wet all over the laundry room.
What is flooding
There are 2 of me
What is wash connect and payrange
Work orders, sub-locations and installed products can be found under this tab
What is the related tab
The CSR must verify it when issuing a refund.
What is mailing address
It can be used to communicate with others logged into FIVE9
What is chat
I need to call the fire department if this happens
Dryer on fire
Its says PR1223
What is the payrange app
Replacement work order is close but there is another work order open for installation.
What is machine movement work order.
What is refund
I use it at the end of my shift
What is log out
I must create it, if it was a high priority call.
What is a Chatter
Another name for Location ID
what is SRC
I do what when more than one machine on separate floors, with different problems are reported.
What is cloning a work order