Level 1
When you see an IE error on the washer, what does it usually mean?
The washer isn’t filling with water properly
A customer says their washer shows an OE error. What’s the first thing you’d suggest they check?
Drain hose and filter
What’s the main purpose of the Scrubbing motion?
Remove heavy stains
The Filtration motion mainly helps improve what part of the wash?
Rinsing
Which part is responsible for detecting water levels in the tub?
Pressure sensor
What should you do if you suspect a kinked drain hose is causing an OE error?
Straighten the hose and retry
During the spin cycle, the UE error reappears. What’s your best advice?
Check if the laundry is evenly distributed
The UE error usually happens because…
The washer is overloaded or unbalanced
AI DD helps reduce fabric damage by about how much, according to LG tests?
18%
If the washer vibrates too much, what might you check first?
Leveling of the unit
The dE error code often means…
Door is not properly closed
What’s one unique benefit of AI DD compared to older DD motors?
Intelligent motion learning
If water doesn’t fill the tub, which part should you inspect first?
Water inlet valve and hose
What kind of motor does LG’s washer use for precise control?
Inverter Direct Drive motor
The ‘Stepping’ motion is great for what purpose?
Deep cleaning and wrinkle removal
The 6 Motion Direct Drive simulates what type of washing?
Hand-washing
What’s the usual fix for an unbalanced load error?
Spread laundry evenly and restart
Why might an OE error happen during cold weather?
Frozen drain hose
What does the HE error usually indicate?
Heating element problem
What’s one sign of a dE error from the customer’s point of view?
Door won’t lock or close
When washing blankets, what’s one reason a UE error might appear?
Blanket shifting to one side
Which component drains the water out of the washer?
Drain pump
The ‘Swing’ motion in 6 Motion technology is best for which type of fabric?
Silk
What’s the purpose of cleaning the drain pump filter regularly?
Prevent leaks and OE errors
What part measures the softness of fabric in AI DD models?
Motor torque sensor