What is Each team member will spend 15 minutes per
shift taking ownership of the buffet area ensuring
stock levels, checking cleanliness, and engaging
customers
Who is F&B lead measure.
100
This departments current Score is red sad face... 75.08 as of 7/12
What is F&B :(
100
Each week I must update this to keep my team engaged in BLT process. This is in a public area.
What is update your scoreboard.
100
You can find reference documents and job aides here.
What is 4dx resource
200
Move to 84.6 to 84.70 by year end.
What is HSKP WIG.
200
Who lead is this?? Each officer will participate in a weekly team commitment developed during WIG Meeting.
What is Loss Prevention lead measure.
200
This departments current score is Green happy face 72.9 as of 7/12
What is OSAT! :)
200
I must start this ________ each week to gain credit for conducting BLT weekly.
What is start the session
200
This is a program for red and blue band managers with levels one and two to demonstrate BLT knowledge.
What is Scholar Program.
300
What departments goal is 77.9 to 78.2
by December 31st 2016
What is Breakfast Staff Service!
300
Conduct one-on-one meeting with 2 different associates to define/discuss service opportunities and standards.
What is HR lead measure.
300
This department scores is Green 86.08 as of 7/12
What is Staff Service :)
300
Each week I must go into the 4dx tool and enter my one thing I will do for the week to drive the goal.
What is weekly commitment.
300
What is determines a high quality commitment?
What is Specific, Measureable and Timely.
400
Yodit, Shyla, Anne, Colin all have this goal in common.
What is staff service WIG?
400
Complete assigned projects in 3 guest rooms per week per engineer.
What is Engineering lead measure.
400
This department scores is Green 72.8 as of 7/12
What is Maintenance and Upkeep! :)
400
I must attend this meeting every Monday, having already update my lead, my commitment and started my session.
What weekly WIG meeting.
400
This happens if you do not complete a commitment or do not run a session..
What is sustainability index loss and Carla send you an email on Friday's
500
Goal is to move 71.40 to
71.40 by 12/31/2016
What is current OSAT GOAL?
500
Each team member will identify and enroll 3 guests in Marriott Rewards per week. This will help create loyal guests and allow them the benefits of Marriott Rewards
What is Front Office lead measure.
500
This departments score is Sad face 80.58 as of 7/12
What is Front Office :(
500
Its time to do this when a lead measure becomes a habit or is not driving the WIG.