NEW CITY HALL
What are 3 departments that are customer-facing on the 5th floor?
What is customer support, water applications, credit collections, and water development.
Reverse payments in CIS are typically charged what amount for a return payment?
What is $25
Who are wholesale customers?
What is other municipalities that purchase water from Fort Worth to resell services to their own customers.
In our delinquency timeline, what day does a customer receive a call on the dialer?
What is approximately day 37
Do impact fees depend on the size of the tap or meter size?
What is a meter size
How many floors does NCH have?
True or False - Cash only accounts – if a customer’s payment returned as “FRAUD” the payment will be removed from cash only in 12 months
What is False
What services are offered in wholesale?
What is reclaimed, water & wastewater
How much is the deposit for a new contractor meter agreement?
that is $ 4,400
Are fire line services subject to water impact fees?
What is no
What floor is the mailroom located?
What is lobby
What are accounts start with FW- or PID?
What are IDB (city) accounts?
What does WCAC stand for?
What is Wholesale Customer Advisory Committee
The means by which wastewater charges are calculated for the upcoming year.
What is WQA (Winter Quarter Averaging)?
Why are automatic flushers installed at dead-end mains?
what is to flush stagnant water
Where does a customer check in to speak to a representative to make a payment?
What is QLESS or what is Kiosk
What is the Annual Escheatment Process?
What is the transfer of unclaimed property to the state.
How often and what months does the WCAC meet?
What is twice a year in June and December
The consumption cubic feet for 748.1 gallons of water.
What is 1.0CCF
Which Water Department team is responsible for creating new location IDs?
What is water applications
What floor is Chris Harder on?
What is 16th floor.
Application within 60 days, paid invoice, description and date of repair, name, address, no prior adjustment within 12 months, did not fill a pool or establish new sod. What is leak adjustment criteria
What is a copy of the repair receipt or paid in full invoiceYour Fort Worth Water account numberThe property address where the repair took placeRange of high bill dates caused by the leakThe date and description of the repairComplete and submit the application(PDF, 229KB) within 60 days of the repairs being completed.
How many reclaimed customers does wholesale have?
What is 6
If a Commercial customer calls and states their irrigation meter is off and the work order you see in CIS states “locked out” with an associated CRM case. What fee is required to restore service?
What is $100
What is the typical water meter size for a residential property?
What is 5/8x3/4