Identifying Leaks
After you receive an alert labs notification of a leak, what is the first step to take?
Within 24 hours of an alert run exterior inspection
Who is responsible for checking Alert Labs for leak alerts and how often?
CDs; 1X a week prior to AM calls
Who do you contact for questions about Flowie-O devices?
Contact Alert Labs:
Ian Mosher - ian@alertlabs.com
Geanine Hastings – geanine@alertlabs.com
And cc Green@ticommunities.com
How should communities without a Flowie-O device identify leaks?
The following should prompt an investigation/action:
Resident reports any leak or running water
Large volumes of standing water
Findings from quarterly leak inspection process
Water bill spikes
Once action is taken to address a leak, what else needs to be done?
Take Notes!!
AlertLabs (if leak source of leak is not yet identified)
Create and take notes in Entrata workorder (once leak is identified)
Where are all of the water resources saved down?
On Sharepoint
If no leaks are identified after an exterior inspection, what are the next 3 step to take to identify a leak?
1. Examine open work orders
2. Ask impacted residents to report any leaks in their units
3. Conduct interior inspection of impacted units
How do you address a high frequency of flowie-o alerts?
Contact alert labs; high frequency of alerts indicates incorrect installation
Who can you reach out to for general water related questions?
Green Team: greenteam@ticommunities.com
Audria Amirian: Aamirian@ticommunities.com