WHO ARE PARTNER PICKERS?
Partner Pickers are employed by the Retail Partner. Partner Pickers use our Shopper App to Shop, Stage, or “run” an order out to a Customer.
BEFORE UNASSIGNING, NAME 2 OF THE THINGS WE SHOULD CHECK IF THE SH IS EXPERIENCING.
WHEN DO WE CANCEL OR RESCHEDULE?
WHEN THE CX ASKS.
WHEN A SH REACHES OUT ABOUT AN ORDER THAT HAS DISAPPEARED FROM THEIR APP THIS COULD BE DUE TO?
THE ORDER BEING CANCELLED RESCHEDULED/ UNASSIGNED.
WHAT DOES MULTI-STORE MEAN?
2 DIFFERENT STORES TO SHOP AND ULTIMATELY DELIVER THE ORDERS.
IF THE ORDER IS DELIVERY ONLY, HOW SHOULD WE MODIFY?
RESCHEDULE.
HOW MANY CASES DOES THE CANCEL/RESCHEDULE PROCESS REQUIRE?
2. 1 FOR THE SH AND 1 FOR THE CX
IF THE SH IS UNABLE TO ACKNOWLEDGE THE BATCH, HOW CAN WE HELP?
WE CANNOT ACKNOWLEDGE BATCHES FOR SH.
TRUE/FALSE: Shoppers can click into the batch they want to work, before accepting it, and seeing an even more detailed breakdown
TRUE
WHAT ARE 2 THINGS THE SHOPPER MUST BE ADVISED BEFORE UNASSIGNING?
THEY WILL NOT BE PAID AND THEIR CANCELLATION RATE MAY BE AFFECTED.
HOW CAN WE KNOW IF THE CX REQUESTED TO CANCEL OR RESCHEDULE AN ORDER?
THE CHAT ON THE ORDER.
THE SH LIVES 5 MINS AWAY FROM THE STORE AND IS ASKING KINDLY FOR YOU TO START THE BATCH AS THEY ARE ON THEIR WAY. LIST THE STEPS YOU WOULD TAKE.
WE CANNOT START THE BATCH UNLESS THE SH IS AT THE STORE.
NAME ALL FSS BATCH TYPES
Full Service Batches
Shop Only Order
Delivery Only Batch
Multi-Store Batch
WHAT HAPPENS IF A BATCH IS UNASSIGNED AFTER THE SH CHECKED OUT?
BATCHING PAUSE
WHAT SHOULD YOU DO IF THE SH REFUSES TO REACH OUT TO THE CX?
WHEN DO WE USE APP STATUS FREEZE CHECKOUT KB?
IN ORDER TO SHOP AT COSTCO, OUR SH NEED TO COMPLETE WHICH TRAINING AND HAVE WHAT?
FOOD SAFETY TRAINING AND HAVE COOLER BAGS
1.HOW DO WE MODIFY A BATCH TO UNASSIGN 1 ORDER?
2.HOW DO WE UNASSIGN A BATCH PER THE SH REQUEST?
1. WE CONFIRM THE CX WE ARE REMOVING, EDIT, SELECT AND REMOVE.
2. WE SELECT UNASSIGN AND SELECT OK
LIST ALL ACTIONS REQUIRED TO CANCEL/RESCHEDULE AN ORDER.
THE SH STATES THAT THEY ARE UNABLE TO MARK THE ORDER AS DELIVERED, WHAT ACTIONS SHOULD WE FOLLOW TO HELP?
Ask the shopper if they have issues getting a customer’s signature or scanning their ID.
2. If no, confirm the shopper drove to the customer’s location. From their Admin profile, go to View Maps under Batch Actions. From the batch play page, check the batch map.