Row 1
What payment systems do we use to process customers payments for orders
Omnipay
Sign and pay
Are we able to call the driver to reroute the order yes/no
no
Who can help us with requesting a minor address change
Resolutions
BODFS Return option
Instore return
Jobsite
BOPIS Return options
Instore return only
We are able to fulfilment failure an order that is delivered and has no defects true or false
False
Home is our order management system where we can modify all fulfilment types true or false
False
The Home depot protection plan can be added 100 days after purchase true or false
False
When the customer chooses customer service desk pick up what information do they need to pick up the item
Valid ID and confirmation email or order number
How many value do we have at THD value wheel
8 Values
14 days
How long does a delayed refund take to process
14 days
Explain which delivery method allows the customer to have their order delivered into their preferred room
Room of choice
How long does a normal refund take to process
3-5 working days
Wat does CES stand for
Customer Effort Score
How long does it take for an order which is awaiting validation take to process
12 hours
Name the fulfilment type which allows us to to cancel the order at any stage before delivery
BOSS
BODFS
BOPIS
At which status can we send a cancellation request
PO SENT TO VENDOR
Name the system we would use if we would have to apply a markdown for a BODFS order
Order Up
Name the 4 STH order status before it gets delivered
Created
PO Sent to Vender
Shipped
Delivered
Name the two fulfillment locations THD users
VDF
DFC
How far out can we reschedule the pick up for BOSS order
7 days out
Name the ship to home Return
Instore return
Carrier pick up
UPS drop off
Name the BOPIS pick up options
Customer service desk
Pro desk
Curbside
Locker pick up
Name The Home Depot Fulfilment types
BODFS
STH
BOSS
BOPIS