Cancellations
Cancellation is a ?
Request
Where can you check for up to date information on a tracking number?
Carrier website
What wizard would we run when a customer's item arrives damaged?
Report a problem
Customer received a blue couch but ordered a red couch, is this a return?
No
uretn
Return
Once the cancellation has been confirmed, how long does it take to reverse the payment?
3-5 business days
What stage in the life cycle of an order would a customer contact us to inquire about their item?
All 4
True/False Furniture repair technicians are third-party specialists that bring damaged or defective items back to showroom quality.
True
True or False a customer can confuse a Return with other Wizards (Damage Defect/Missing Parts/Wrong Product)?
True
Nacinfe
Finance
True/false If the cancellation is not possible the customer can get a discount to keep.
False- Customer can return the item.
Setting the correct shipping expectations with our customers will help what metric?
FCR
Why are replacement parts particularly helpful for large parcel items?
No need to disassemble the item and return it.
Does Wayfair waive return shipping fee?
Only if Wizard prompts you too, or if Wayfair is at fault. If not these cases Wayfair will not waive return shipping.
ARDIWZ
Wizard
How long does it take to confirm or deny a cancellation?
24 hours
Name 2 places can you direct a customer to see the expected delivery date?
Order confirmation email
MyAccount
What can help customer decide that a discount to keep is the best option for them?
Highlight for the customer why the DTK will resolve the problem.
How many days is the return policy?
30
dexeipet
Expedited
Will the Cancellation let you cancel an item if it is ineligible?
No
What dose LIT mean at Wayfair?
Lost in Transit
What information do we need to verify in order for the Furniture Technician to schedule the appointment with the customer?
Phone number
Home address
From the InfoHub articles, what should we do if a customer calls in stating they have not received their refund and the Where’s My Return Refund wizard has already been completed?
ticket
yjareody
Jeopardy