Intake Call/Reports
What email do you send Work Comp reports to?
claims@atlasstaffinginc.com
What message action code should you use when first notified of a work comp injury?
Injured / Hurt at Work
When should we offer light duty to the employee?
Immediately once we receive the workability report
When is a drug screen required?
When the claim is a loss time claim.
Can you name 2 things to consider when trying to avoid claims?
Interviews, Job assignments, teamwork/communication, notes/past job assignments, partnerships with clients, reviewing previous injuries.
What is the timeframe in which you should be reporting an injury to the Work comp department?
Within 24 hours of notification
Which message action code should you use to document anything related to WC in the employee file?
WC Claim
Can you name 1 criteria that makes a light duty offer a reasonable one?
Must be within the restrictions, must be within the same traveling capabilities as the DOI assignment, Must be reasonably similar to the schedule of the DOI assignment
What panel should the drug screen be?
9 panel
If you're unsure of an employee is a candidate, what should you do?
Communicate with your manager or co-worker
What report do you fill out if an employee seeks medical attention?
Atlas injury report
If an employee informs you of an injury that occurred at home, which message action code should you use to document in the employee's file?
Non work related injury
If a client can no longer accommodate an employee, what do you do?
Offer light duty in the office
When is a claim considered a loss time claim?
Loss time claim is when EE is taken off work beyond the 3 day waiting period or given work restrictions that Atlas cannot accommodate.
To better understanding the job, what two things can you request from the client?
Request a tour of the company, and ask for a detailed job description of the position.
What is the first question you should ask when an employee informs you that they are hurt?
What happened? Or Will you please describe what happened when the injury occurred?
What is the most important information on the claim that needs to be documented in the employee's file?
The mechanism of the injury/ detail of how injury occurred.
Can you name 3 responsibilities of the office once there is someone on light duty in your office?
Set the tone and expectations, Explain job duties, provide light duty letter, keep track of start and end times, address any performance/attendance issues, provide timecards to payroll/claims, attach EE to correct WC order
When a claim has loss time, what does the employee receive?
Loss wages
When reviewing your injuries, what should you look for?
Commonalities like which clients has the higher injury rate types of injuries which team member is associated with the highest injury fill rates
Can you name two things that you need to provide the WC department that is part of the investigation?
workability report, all pages of the aftervisit summary, witness statements, video footage, picture of injured body part, information from client
What information is missing from the note below?
Which knee was injured and did the employee leave early or not.
What is missing on this timecard?
Reason why EE is late and absent
After the waiting period, what is loss time calculated by?
After the waiting period, loss time is calculated by the scheduled work days
Employee selection is key. Can you name at least 2 patterns that you should be looking for when looking at an employee file?
Attendance issues, bad performance, previous WC claims, DNR assignments