ECS
What does FOL stand for?
Facts of Loss
List 3 different types of Fire policies.
Homeowners, Renters, Rental Dwelling, Manufactured Home, Condo, Commercial, Boat, Farm/Ranch
What button/tool in XC allows us to edit the price, notes, depreciation, or coverage for items?
Global Changes
What website helps us find weather information for a specific date?
AccuWeather
Where can we find the claims department’s PO Box, Business Hours, and email address?
Fire Core Property Homepage
Where can I find the names of the claim handlers that are currently assigned to a claim?
View Performer
Wear and tear, settling, and fungus are examples of ____.
Losses Not Insured / Exclusions
Windstorm, Fire, and Wild Bears or Deer are examples of ____.
Covered Losses / Named Perils
What website allows us to search for prior claims on a property?
ISO
What does it mean if a mortgage company is included on the “Dollar One” list?
We need to include them as a co-payee on all structure damage payments.
Where can I see if the insured has a mortgage on the house?
Policy Number > Additional Interests & Notes
Water damage from a leaking pipe is not covered when ___.
The leak is continuous, repeating, gradual, intermittent, slow, trickling, etc over a period of time.
The age and cat/sel codes applied to an item will affect the item’s ____.
ACV or depreciation
What are the 2 options we can use in ClaimXperience to obtain documentation?
Live Calls (Video Collaboration) or File Requests (Custom Tasks)
Where can I find information about deductible or payment codes?
Fire Claim Code Manual
What should I do if the policyholder wants me to handle the claim with a relative?
Add an Alert, document the conversation in the file notes, add the relative as a participant.
(We may also need a signed form, based on the jurisdiction.)
Which Cause of Loss has special limits for firearms, rugs, and silverware?
Theft
Are computers subject to a special limit?
Only if they are used for business purposes
What vendor do we utilize to obtain roof measurements and diagrams?
EagleView
What resource provides specific directions for claims in a Catastrophe / Claim Group?
ECHP (Estimatics and Claim Handling Practices)
If we are using a 3rd party vendor to manage the insured’s hotel stay, what kind of payment do we issue for the hotel management fee?
G – Adjustment Payment
An A1 policy covers the cost to repair/replace the structure with similar construction. What does an A2 policy cover?
Common Construction
How do we approve the full amount of a replacement receipt when the price is higher than our original estimate for that item?
Override Deferred Amount
Name 4 things that you can easily find on the Claim Summary Page.
Quick Links, File Notes, Payments, Agent Info, Participant Details, Claim History, etc
What resource should I use when I see a new claim involves a Mortgage Foreclosure?
SCP’s (Centralized Investigation Team Assignment)