System Knowledge
How to add another recipient to an order
Selecting yes for the question that asks if they would like to purchase another gift
True or False -We ship VANS Gift to both US and Canada
False
What color is the customer number in and where can it be found?
Back of the catalog in the yellow box
What tab do we select to update the Calata log Code
Update Catalog
True or False -We can ship gifts to A.P.O and F.P.O addresses by air
False
What tool do you need to always have open at the ready to assist a customer
Website
Where do we go to update the Buyer information if it was not done when confirmed their info at the beginning of the call
Buyer information in the box at the upper left corner.
What is the internal name used for someone calling on behalf of the buyer?
Contact
How many attempts should be made if the cx credit card fail?
at least two
What is the icon called that we select to add the address
How many delivery attempts are made before the gifts are sent back to the warehouse?
What is the name of the depart where we transfer a cx to if their credit card fail?
Payment assist
What is the name of the system used to see what information the customer has input when entering their credit card info
Nice/Max
When was Wine Country Gift Baskets founded?
1984
What is the tool we use to process wine country orders?
WEBOE