This is the capacity for individuals to recognize their own and other people emotions.
What is Emotional Intelligence
100
I speak clearly, honestly and to the point.
What is an assertive communication style
100
When you are providing information to another person in regards to their actions
What is giving feedback
100
Jim wants the report to be formatted as suggested by the CEO. Mark thinks that format looks stale.
What is a conflict of position
200
Ask these people for feedback on your behavior.
What is friends/colleagues
200
When you step outside your initial emotional reaction and put a more helpful perspective on the problem.
What is a Reality Check
200
If a situation dictates I can stare people down.
What is an aggressive communication style
200
Watch this and tell me what type of feedback Amy is giving John?
What is positive feedback.
200
Jane would like the report to be appealing to as many audiences as possible. Jared just wants to get the report off his plate.
What is a conflict of interest
300
These three emotions have the greatest impact in workplace situations.
What is anger, sadness/grief, and excessive worry
300
This useful technique is used to counteract internal triggers.
What is Positive self-talk
300
Please watch this interaction and tell me what style it is showing you.
What is passive-aggressive
300
Being an active listener, asking questions and making a plan are all elements of what.
What is receiving feedback
300
Chris is staying up late to work on a report and is bombarding everyone’s inbox with emails every night. Mary feels overwhelmed and unable to catch up.
What is a conflict of work style
400
Please watch this interaction and tell me what technique Joe is using to express his feelings.
What is An External Trigger / Hunger or the Bad moods / or negative attitudes of others
400
This personality type likes to be in control
What is a Director.
400
Listening, Posture, eye-contact and location are related to feedback in what way?
What are the non-verbal elements of communication
400
Please watch this interaction and identify the source of the conflict between the individuals – conflict of position, conflict of interest, or conflict of work style.