Time Off, Yippie!
Where can you see if you have PTO to take?
Kronos
Where are the instructions for the DOR measures located in teams?
Under the DOR measures folder.
What date comes first? PGI or RDD?
PGI
What is the name of the report you send to the CAMs involving pricing discrepancies.
UOM
Besides your back-ups, who needs to know you're taking PTO?
Tiffany and Beau
How often should you be checking teams?
All day, everyday...well Monday through Friday.
Who do you email if the Dnote is not dropped, and the order is supposed to ship tomorrow?
OFA
Where can you find the templates for email communications sent to the CAMs and buyers for Nestle Next?
Sharepoint.
If not an emergency/surprise situation, how many weeks notice should you try to give for taking PTO?
Two.
Z1 numbers, emails, phone numbers, and account loads can all be found under which tab in Teams?
Team info.
If an order ships but continues to show in your OTR report (as a past ship), what do you do next?
Reach out for the BOL and/or Open a Help Chain ticket.
If a pricing issue occurs and is the customers fault, what do you do next?
send an email and CANCEL!
What two things need to be filled out before your PTO can be taken?
PTO email template (current desk situations) and the KT form (overview of desk).
In the Nestle Next folder, what two documents should you be looking at everyday and ensuring your comments are put in?
Held Orders and Pricing Report
How many times a day should you be running your OTR?
3 Times a day.
What is the reason code used when cancling an order for pricing?
PG
What people do you send your KT forms to? (There are 5)
Tiffany, Beau, Both of your back-ups, and Kat!
Where in Teams can you find an excel sheet that tells you the credit analysts and claims associate contact info?
Under useful resources, under credit holds.
What transportation status is correct for orders to ship?
6, you can see this in Power Bi
What is the next step if your CAM is unresponsive to your emails?
Escalate!