Verbal and Visual Cues
I'd like more info please
Collateral
(We lend!)
No-no's activities before and during the lending process
Terminology
100

(Visual) This is something in a member's address that may indicate their living situation. 

What is an apartment name, number, or unit number? 

100

This feature allows one to purchase a home without a substantial amount of money upfront.

What is a no down payment?

100

This is a detached home that shares no walls with other residences.

What is a single-family residence?  

100

These could be actions one should avoid in their bank accounts.

What is making large deposits or withdrawals? 

100

When one has this loan, the rate doesn't fluctuate during the period of the loan. 

What is a fixed rate? 

200

(Verbal) A member may request showing their balance and transaction history.

What is 2 months of bank statements?  

200

This is the maximum amount that a borrower can receive towards closing costs by participating in our Real Estate Broker program. 

What is $5,000?

200

This type of residence may be occupied by tenants for a set time period. 

What is an investment / rental property? 

200

This activity might raise concerns about income stability.

What is changing jobs? 

200

This is an insurance premium that a borrower pays to protect the lender in case they default on a home loan.

What is PMI - Private Mortgage Insurance? 

300

(Visual) A member may purchase this every month indicating they could be renting. 

What is a cashier's check?

300

This is the number of Relationship Rewards points required to earn a 0.25% discount on Consumer Loans

What is 2pts, Rewards Member

300

This type of residence a prefabricated, constructed in a factory, transported and affixed to a permanent location. 

What is a manufactured home?

300

Regarding credit cards, this activity may raise red flags.

What is opening new credit card accounts. 

300

With this loan, interest rates may change over the life of the loan. 

What is an Adjustable or Variable Rate?

400

(Verbal) A member mentions their _____ is coming due and they are not sure if they will renew it or not. 

What is a lease or rental agreement? 

400

If your closing is delayed, DF will pay this amount per day. 

What is $100?

400

This single building can be divided to house more than one family living separately. 

What is a multi-family home? 

400

To prevent increasing your debt load and potentially jeopardizing your mortgage approval, which activity should you avoid? 

What is applying for a loan?  

400

This event determines the value of an asset, such as a home or land. 

What is an appraisal? 

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