History of Lean Management
Which of the following are NOT part of Lean Manufacturing?
Mura | Muba | Muda | Muri
Muba
What are the 4 elements of Lean Transformation?
Situational Approach, Process Improvement, Capability Development, Basic Thinking
Why is lean management not popular in the hospitality industry?
1. Managers may have managed operations for years, thus preferring their old ways of management
2. Services have to be compromised through cutting costs
Where did Lean Manufacturing first start from?
Japan
What does Situational Approach focus on?
Value driven approach
How does the Yukai Resort, Japan practice lean management?
They provide guests the same standards and services as other hotels do, but for only half the price regardless of high or low season
Optimising workflow
Ensuring that concepts are acknowledged by employees
Why is it important to fulfil the purpose in Situational Approach?
Helps to develop people's capability to generate bottom-up ideas
Creates meaningful direction for employees
How does the Apex Hotel practice lean management in the hospitality industry?
it eliminates the tasks and restructuring processes which allows the lean team to save about 5.728 man-hours.
Which of the following is present in the Planning stage?
Muri
Capability development looks into the improvement of processes
False
What are the seven steps to the seven value stream mapping tool?
1. Process Activity Mapping
2. The Supply Chain Response Matrix
3. The Production Variety Funnel
4. Quality Filter Mapping
5. Demand Amplification Mapping
6. Decision Point Analysis
7. Physical Structure
What are the 2 Core Management Principles?
Continuous Improvement
Respect for People
How does capability development aid in fulfilling the purpose?
With a supportive management system and standard behaviour required of everyone
What are the five steps to the five-step model for lean transformation?
1. Identification of value
2. Value Stream Mapping
3. Creating Flow
4. Establish Pull
5. Seek Perfection