All Things CRU
We use this identifier to run credit for a small business
Tax ID
Fire, Police and EMS all fall under this category in FirstNet
Primary
What is the best way to uncover facts about a customers business to find the best solution
The conversation with the customer/asking questions
Definition of SFTE and what is your goal for CRU
Per Selling Full Time Employee
ex. 2.0 (Total CRU over FT employee)
10 CRU and I have 5 employees = 2.0 SFTE
People who are their own business and do not have a Tax ID
Sole Proprietor
$44.99
Price of a FirstNet line with Hotspot
You need to get by this person when cold calling by being personable to get to the decision maker
Gate Keeper
Tell me what your expectations are around CRU
open ended
Waived Activation Fees
30 Day Return Policy
Discount Program for their Employees
are all examples of
Benefits of being a business customer
We use this tool to sign First Responders up for FirstNet Subscriber Paid
Halo4 for Retail
This tool should be used daily to manage leads and communicate with customers
Customer Connect
Hit accept in the lead record in customer connect
When researching a duplicate in OPUS, you need to do ___________.
Call Business RST
New code to help skip the verification process when signing a Subscriber Paid customer.
Affiliation Code
Respond to the following objection as if you were in a cold call:
We are just too busy right now...
Give a tangible amount of time you need
Who are your partners for Business, FirstNet, Signature?
Individual response
3 ways to prevent fraud
Spell everything correctly
Correct billing addresses
Verify through business entity search
correct contact information
T or F:
FRAO is always cheaper than FirstNet Sub Paid
FALSE
We SHOULD do this when we save a customer money on their monthly bill
Add more solutions with the savings
Name 2 weekly tasks you, as a manager, should execute in Customer Connect
Change Ownership of appropriate leads
Review and Close out leads
Perform side by sides of outbound calls
Review adoption dashboard
Check your % of Marketing and Business Leads CONTACTED