Front Desk Facts
This is the platform many providers use for virtual appointments.
What is MyChart/WebEx?
This team member is known for solving Epic issues faster than IT.
Who is Gabbie?
FGP
What is Faculty Group Practice?
Patient wants to reschedule tomorrow's appointment.
Front desk team/Provider
This is completed before a patient can be reviewed for assignment.
What is the screening?
This is checked before collecting a copay at check in.
What is insurance eligibility/coverage?
This person somehow stays calm even when work is busy and calls are high.
Who is Tamara?
PCP
What is Primary Care Provider?
Patient says their WebEx link is not working.
The provider
Patients requesting weekly sessions are usually looking for this type of service.
What is therapy?
This type of appointment is usually longer than a follow up visit.
What is an intake/new patient appointment?
This is the beverage most likely fueling the front desk in the morning.
What is coffee/tea?
ROI
What is Release of Information?
Patient requests a copy of their records to be sent to another office.
ROI/ Medical Records Team (Susan/Alexis)
Florida patient wants therapy appointments after 5pm only and several providers declined.
Leadership/&Management
This document allows us to speak with someone other than the patient about their care.
What is an ROI?
This is the sound that instantly raises everyone’s stress level.
What is the phone ringing?
PA
Patient says insurance terminated but they still want to be seen today.
Billing team and Provider
After screening is reviewed, patients are either escalated or placed here until assignment.
What is the waitlist?
This happens when a patient arrives after the provider’s grace period.
What is a late arrival/late cancellation?
This team member is the reason the front desk runs even on the busiest days.
Who is the entire team? ❤️
PHQ-9
What is the Patient Health Questionaire-9?
Two providers are billing similar services causing a CPT conflict.
Billing Team/&Provider
This must be confirmed before assigning an out of state patient to a provider.
What is provider licensure/state eligibility?