Refer to your script
This script provides copyable responses for use during a chat with a beneficiary.
What is the WBC Quick Responses Script?
I'm the button you click to answer the chat.
What is the Pick Up Icon?
My chat started on the contacts screen.
What is an Unauthenticated chat.
I'm the quality now skill that would be used by getting the beneficiary's first and last name on an authenticated chat before answering their questions.
What is Privacy and Disclaimers?
I'm what beneficiary's click on to start a chat.
What is the chat Icon?
What is WBC?
I'm the button you click to see a beneficiary's Medicare.gov account.
What is the Launch Medicare.gov button?
I'm the type of information that you can go over on an both types of chats.
What is general information?
Sitting in silence for 20 minutes is an example of what not to do for this quality now skill.
What is Chat Efficiency?
The number of days it takes to receive a letter from making an account.
What is 10-14 Days?
What is the WBC Referrals and Transfers script?
I'm what you click on to make a sub-activity for places in NGD i use for research or the call itself.
What is the mark complete button?
I'm the screen you start an authenticated chat on.
What is the BCC Tier 1 screen?
I'm the quality now skill that would be used by getting the beneficiary's first and last name on an authenticated chat before answering their questions.
What is Privacy and Disclaimers?
I'm what will pop up if you try to log out of NGD before closing your chats.
What is an error message?
I'm the script that tells you how to submit feedback for a dropped chat.
What is the WBC Web Chat Overview?
My chat comes with a different greeting and is usually about comparing plans.
What is the mark complete button?
My chat has a different greeting and is usually about comparing plans.
What a Plan finder chat?
Using the canned response to send your closing before disconnecting the chat is an example of this quality now skill.
What is business process?
The most amount of chats a CSR can recieve in Genesys.
What is 3?
I'm what you have to input to call ISG.
What is Med_Eng_ISG?
I'm what you click on to go back and view a paused escalation.
What is the inbox button?
I'm the only type of chat that you are allowed to do an escalation for.
What is an authenticated chat?
"I's Tolds yous thats theirs knows ways yous gettings thats coverds!" Is an example of not appropiatly utalizing this Quality now skill.
What is Professional Communication?What is a DMI Expiration Notice?
I'm the category you enter when submitting an issue for a Medicare system error, after checking with your supervisor of course.
What is Medicare.gov Tool System error?