FTP
WHCP & Hosting Tab
Site Builder
Troubleshooting
Site Solutions and Misc
100
What does FTP stand for?
File Transfer Protocol.
100
Is Live Web Insights a free service for Web Hosting customers, or is it an additional add-on?
Live Web Insights is a FREE servce for Web Hosting customers.
100
SiteBuilder is compatible with a Mac. True or False.
False
100
When it comes to troubleshooting Site Builder, what are two things that you have to make sure the customer has updated?
Site Builder and Java.
100
Where would you go to check if a customer has surpassed their allotted disk space on their account? What would you do if someone has surpassed their 'unlimited' disk space amount and would like more?
The 'files' section of the 'hosting' tab in the CC Tool. If someone has surpassed their disk space amount, call the Escalation Team to consult.
200
What is the most popular file transfer tool our customers use?
FileZilla.
200
Under what category in the Web Hosting Control Panel can you download SiteBuilder?
Other Site Building Tools.
200
Do I have to be online and logged into my Web Hosting Control Panel to access the Site Builder site I started creating?
No, once you've downloaded Site Builder for the first time, you can work off-line on your computer.
200
What is the top contact driver for SiteBuilder Issues? List 3 things that may be causing this issue.
Publishing Issues: HTML coding that isn't compatible with SiteBuilder, Symlinks, not logged in, trapped accounts or second sign in is turned on, name servers, not connected to the internet, Java and SiteBuilder need to be updated.
300
What is the biggest contact driver you will encounter when dealing with FTP?
Assisting customers with their FTP settings to ensure they can connect to our server.
300
What is oDesk?
oDesk is a job posting board where customers can hire independent designers to work on their site.
300
I want to change the theme of the Site I created with SiteBuilder. How do I do that?
Unfortunately, it is not possible to change the theme of your site once you have chosen it.
300
I'm trying to access Site Solution but I'm getting an error message that I'm 'unable to connect'. How would you fix this?
Repair the MySQL database. Get the yroot password from the Site GRC.
300
What is the FTP Throttle? How would you fix this if there was an issue?
The FTP Throttle controls the speed of file transfers. Call the Escalation Team to consult.
400
Name one FTP tool that has more advanced options for MAC users?
Transmit and Fetch.
400
Where would you go to check and see if there is an error with the Symlinks of an account? If there's a Symlinks error, what would you do?
By going to the 'files' section of the 'hosting' tab in the CC Tool. If there's a Symlinks error, the agent should call the Escalation Team to consult.
400
Name two situations in which a customer would want to import their Site Builder site.
When they're working from a different computer than they normally do, and when they're backing up files.
400
I've submitted my website to search engines via the Promote tab on the WHCP, but the date isn't updating. How would you go about fixing this?
Delete the sitemap.xml file from the File Manager. Re-publish the website, then re-submit.
400
To troubleshoot WordPress (blogs) for Site Builder, you can check the index logs for errors - if there are errors in the Linux coding, you can tell the customer they have to contact WordPress. How do you check the index logs of an account? What information are you looking for? If there are not logs available, what can you do in File Manager to solve this problem?
domain.com/logs A date and the error message at the bottom of the script. You can create a subdirectory in File Manager labeled, "Logs"
500
What are the FileZilla FTP settings?
Host: ftp.yourdomain.com Port: Leave blank Protocol: FTP - File Transfer Protocol Encryption: Require explicit FTP over TLS Logon Type: Normal User: Yahoo ID@yourdomain.com Password: yid password
500
How do you find the Site GRC code? Name 2 pieces of information you can find by looking up the Site GRC code.
It's found on the 'hosting' tab of the CC Tool. Y-root password, domain forwarding errors, if the account was disabled, and if there is a database issue (lack of the 'db' code).
500
What are meta-tags? Where can I add them in both Site Solutions and SiteBuilder?
Search terms that are utilized by search engines. Site solutions under "Page Setting" and SiteBuilder under "Tools."
500
To complete a manual deletion of a Site Solutions site, what information do you need? Where would you find this information?
The Site Code and the Farm number can be found on the 'hosting' tab of the CC Tool. They Y-root password can be found in the Site GRC Code, under the 'hosting' tab of the CC Tool. From there, delete all yahoo_site_admin folders in File Manager. Delete the tables associated in the MySQL database.
500
What is the biggest difference between A Records and CNAME Records? What do most customers use A Records for? What do most customers use C Names for?
A Records route to other websites through the static IP address, while CNAME Records route through the actual domain name. A records are used to direct website traffic where as C Names are mainly used to direct mail traffic.
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