Briefcase Subject Titles
I wanted to know the lead time for this item, but I figured it out. Nevermind, thanks!
What is Other Inquiries?
When resolving for defective items, you should always ask the customer for this to properly log the issue
What is the serial number/lot code?
Conventional, Convection, Combi
What are types of ovens?
The umbrella for Checks, Wires, & ACH
What is Alternate Payment?
If the transaction is in World Pay and the customer needs a receipt, we can provide this
What is an invoice?
Can you tell me the stock counts for this item?
What is Pre-Order Shipping Question?
I received half of my Acopa glasses shattered
What is Carrier Error > Damaged?
A common carrier shipment to Brazil would require the customer to find one of these, and it's not something we can arrange
What is a Freight Forwarder?
The order must be over $1000
What is Leasing?
When merging a case, it is your responsibility to assist the customer in the moment and also do this
What is update the blank ticket to "Attempted Contact" and close it?
What kind of warranty does this item have?
What is Product Question?
The item page lists Part 1234 is compatible with my unit but it is not. The manufacturer confirms our information is incorrect
What is WEB Error > Site Error?
Frequently for smallwares and tabletop items, the restaurant industry often uses this type of measurement
What is Nominal?
A popular payment method, but no longer offered
What is Paypal?
In the event we have no customer information to create a case, we can create one using this
What is WEB's phone number?
Can you add a liftgate to my order?
What is Alter/Cancel Order?
My tracking shows it cannot deliver due to multiple labels on the box
What is Warehouse > Missing?
Refrigerated and frozen perishable food is shipped from the 105 warehouse in PA, also known as what
What is Hometown Provisions?
Types of items that cannot be leased
What are consumables and disposables?
A new addition to our website, this filter will show products we stock and that are in stock for customers who need them as soon as possible
What is Quick Shipping?
What happens after I email my design for this customizable glass?
What is Special Order?
Where is my delivery? The tracking has been Pending for over 3 business days and has never had any movement. No update beyond the general "initiated" status.
What is Warehouse > Missing?
When you receive an 889 Form/Telecommunication request to be filled out, you reassign the case to who?
Who is Mike Fowler?
Formerly known as Blue Tarp
What is Capital One Trade Credit?
It has been longer than 3 weeks since the RA for a stock item was submitted for completion and the situation is URGENT, I can email this team
What is the OSS Team?