Atlas/Manage Account center/Esolutions
Q: Who can unlock/remove TMX deny showing in system memos
What is BFU
Q the frist steps to solving this call type are Atlas > Manage Account Center > Login & History
Customer call-in due to an account lock
Determine account origination
Complete caller verification (first and second level) Ask preferred User ID Read disclosure verbatim for sending temp password
what are -steps that must be completed When completing force registration for an AH
the cause for most failed AH self registration processes or Self service password changes>
what is mother maiden name
Located in the blue bar across the top of the screen
Device and IP details and os systems
This page shows us deposit information we have received from the check image. You are able to see the type of check, the amount and the account and routing # from the check
A:Deposit Item List
what failure occurs when sending money real time to the receipients account
Real-time failure credit
4 BD Out
deliver by date recommended to avoid scheduling errors due to Delivery time frames.
you will receive an email with a temporary password. This password will alllow you one login to the discover Bank Account Center, You will then be prompted/need to create a new password. This password is good for 72 hrs -
what is - verbatim when sending a temporary password Disclosure
when a customer notices a CC they do not own, or When the customer sees a deposit account they do not own
Cases in which we would delink the accounts from SSO
Status of a MCD that was deposited , or CANNOT correct and resubmit, AH will have to mail or get a new check and do MCD
Received
The provider that is responsible for account zelle limits A: discover is responsible for accounts enrolled from the DiscoverOAC ( automated adjusterp)
discover is responsible for accounts enrolled from the Discover OAC ( automated adjusterp)
Bill payments that are not covered by Bill pay protection
Payments to governmental agencies, including but not limited to, the Internal Revenue Service, all state and local tax authorities, collection agencies, as well as recipients of court-ordered payments like child support or alimony