System
What system is used to verify PAA (The main system)
DAM
If the CALLER is a delegate user want to reset MFA. What should you do?
Refer back to PAA
Who is the first Prime minister of Jamaica?
Alexander Bustamante
A revoke was done for the group, but when they tried to re-registered, they are getting the error message "Already have an account". What would you do?
Check group relation to ensure that there is an end date
Rushay has 4 apple
Brihanna has 6 apple
Neshay has 1 apple
Janeil has 4 Apple
All was put together however Chelsie took away 3. What remain must be divided equal amount the 4 Girls. How much will each get?
3
Which system is used to tie a customer group to a parent group
Group relation
If there is no parent account ID listed for the PAA, what should be done?
1. Send a ticket
or
2. Have the PAA (BA/AGENT) attempted to register the group or agent/agency
Please note that if they are going to attempt to register, they cannot use the email address that is tied to the account that doesn't have the parent account ID
What is Jamica national Flower?
Lignum Vitae
Under "Search for an Organization" in DAM if you search for the group/producer and under the "Primary Access Administrator" we see no one listed but under "Users" there is a name listed. What should be done in this case?
Revoked and Re-registered.
What is an extended family?
An extended family is a family that extends beyond the nuclear family of parents and their children to include aunts, uncles, grandparents, cousins or other relatives, all living nearby or in the same household.
What is the main system that must be used to authenticate agent?
If a caller called in and cannot select the HPN, what should be done?
the proper checks must be done
1. Agent/agency must be active
2.The NP in PMT must match the caller we are speaking with
Once everything is verified and correct created a ticket
On what date Jamaica national Heros date will be on for 2026?
October 19th
Caller advised that they do not remember their username, what's the steps you will take to better assist caller?
Retrieve username option first
revoke
Jack has a sister who have a son. What is the son to jack?
Nephew
Which system we MUST check to ensure we can speak to an agent about a group
AOR
The caller advised they are not getting the code however no MFA is set up after you have checked DAM. What would you do to assist caller?
Revoke
Who is on the $1000 Bill?
National Hero the Right Excellent Michael Norman Manley.
What is needed to fully authenticate an agent/agency call?
SAN and Tax id
Or one of the above with any two adequate information
What is needed to authenticate the group?
Person must be listed as the BA
Group name (Name is a must)
With any of the below:
Group Number
Tax ID number
Which system should we use to update BA begore doing a revoke for a PAA who is no longer with the company?
EPICC
The account is hard locked, and caller doesn't know their username, how can you help?
Revoke
Wha does NWC stand for and JPS?
National Water commission
Jamaica Public Service
What is the Dummy website and credential for both Group and producer?
Website: waa.humana.com for dummy accounts.
Employer credentials: username demogroup17 password 1234567a
Producer: DummyAgent password 1234567a
The caller advised that he is unable to access some stuff on the website, upon using the caller username you see that caller had limited access, how would you assist here?
After you have done the proper check: -
1. if it's the PAA, then a ticket would need to be create
2. if its the SAA, then we would refer back to the PAA