Sign Me Up
Show Me the Way
Tabs Etc.
And Another Thing
The Trouble I See
100
This is what a customer should type in the browser to get to our website.
What is www.prescriptionsolutions.com?
100
On the left side of the welcome page is a ___________ that provides a preview of any upcoming expiration & refill dates.
What is the calendar?
100
When using the mobile website for smart phones a customer cannot: a) Refill prescriptions b) View prescription history c) Locate a pharmacy d) Check their TrOOP/Drug Spend
What is Check their TrOOP/Drug Spend?
100
The main reason a customer may not be able to log into their account is that they are not ___________
What is registered?
100
When loggin into the Web Tool your User Name/Password are the same as your ___________ User Name and Password
What is your MS Login?
200
User names must be between _____ and _____ characters long.
What is 6 and 50?
200
When a member uses the ______________ a list of pharmacies and their locations can be displayed.
What is Pharmacy Locator?
200
This tab is used to order over-the-counter medications
What is The Health Store Tab?
200
The Prescription History tab shows prescriptions ordered in the past ___________.
What is 18 months?
200
When a customer has locked themselves out after too many failed registration attempts you would select this to help them gain access to try again
What is Unlock Registration?
300
Passwords must be between ____ and ____ characters long and should include ___________ and ________
What is 6 and 25 characters and what is one number and one letter?
300
This is the customer's personalized home page.
What is "My Medicine Cabinet"?
300
This tab is used to order diabetes testing supplies
What is the Order Medical Supplies Tab?
300
The main person on a PrescriptionSolutions.com account is called the ______________ .
What is the Account Manager?
300
The fastest way to search for a member using the web tool is to enter their ____________
What is ID number?
400
When a member has successfully completed the registration process they will receive a confirmation number that says.....
What is "You are now registered?"
400
Only this type of medication will be viewable on the website?
What are medications billed through the insurance plan?
400
This is the tab a customer would select if they need assistance logging into the PrescriptionSolutions.com website
What is the Customer Service Tab?
400
A person on your account who is under 16 years old is considered a ___________________.
What is a Minor Dependent?
400
This refers to the username that was used prior to the new Prescription Solutions website
What is the Legacy Username?
500
After _____________ the system will block the Member ID or personal data and display a message to contact Customer Service.
What is "three failed registration attempts"?
500
What is the process for a customer to "renew" a prescription using the website?
What is print a Prescription Renewal form to take to their doctor?
500
This is the tab that would be selected if the customer wants to check the status of an order.
What is the My Account Tab?
500
When an account's avatar is _________ it means the account is not manageable by the primary.
What is gray?
500
By using the web tool you have discovered that the customer has duplicate accounts you should _________
What is send an e-mail to .OptumRx DE Merge?
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