You’re the Lead!
Etiquette & Emergencies
Vendors
Timelines
Planning Protocol
100

It's time to pin the boutonnieres! Which side do you pin them on?

What is "The man's left, your right"

100

A parent is being overly critical in front of guests. You should…

What is to say "Let's step aside for a moment to discuss, empathize with her emotions and assure that we have it covered. Let her know to enjoy her family and the day." 
100

How long does it typically take for one stylist to complete hair and makeup for a single person?

What is "45 minutes, one hour for bride"

100

The most common thing couples underestimate when building a timeline.

What is "transition time / buffer time"

100

The best communication channel for formal decisions and confirmations.

What is "email". 


Always get everything in writing and send follow ups from calls/meetings
200

A bride wants 100 guests to do sparklers. Your response should be…

What is "Explain logistics and share a strong recommendation to only include bridal party and parents"

200

If a guest book uses electronics, what should you do before guests arrive? (Ie audio guest book phone)

What is "Set it up before guests arrive, but not too early to avoid the battery dying. Set a reminder for yourself if need be, and delegate someone to turn it off at the end of the night"

200

The vendor who typically does not set tables, chairs, or place table settings.

Who is "rental company"

200

The FIRST thing you do when the timeline is already behind.

What is "Stay calm and reassess priorities" 

Don't be sassy to the photographer, but try your best to keep things moving

200

If a couple wants us to set up chairs and tables/linens on tables or do a room flip, what must be addressed?

What is "Come to Megan with specifics to get an invoice sent for additional staffing, or ensure the bride has family to help"

300

You notice something unsightly behind the couple during their first dance (ie a garbage bin) You should...

What is 'Wait until the dance is over, and then remove it after, before the next dance"

300

A vendor calls during the ceremony with a last-minute issue. Your first action is…

What is "stay composed, remove yourself from the ceremony space and call the vendor back. Call for backup as needed, use your judgement if it's necessary to share information with the couple or parents"

300

During setup, a vendor hasn’t arrived on time. You should…

What is "Shoot a text or call the vendor, alert other vendors as needed, and keep the team on track without panicking the client"

300

How long does a buffet line take?

What is "30 minutes for 100 people to get through 1 buffet line"

You're encouraged to ask the caterer to add a buffet table if they have a large guest count, to speed this up!

  • 1 line Buffet for 200 people, give 1.5 hours
  • 2 line Buffet for 400 people, give 1.5 hours
  • 2 line Buffet for 100 people, give 1 hour
  • 4 line Buffet for 400 people, give 1.25 hours, just to be safe
  • 4 line Buffet for 200 people, give 1 hour
300

The biggest mistake that causes repetitive client communication.

What is "Not documenting all answers in the planning portal"

400

You're running the rehearsal and the mom asks, which side am I on?

What is "Ladies on the left"

400

It starts to rain during the dance with an outdoor dance floor. What do you do?

What is "prioritize safety, guide guests calmly to the backup plan, have the DJ make announcements if needed, and coordinate with the venue as necessary."

A small 10x10 tent or pre-discussed backup plan would prevent equipment damage and ensure the event continues smoothly.

400

This term refers to the time vendors are allowed to arrive and begin setup.

What is "load in"

400

If hair and makeup finishes late, this part of the day is impacted first.

What is "Pre-ceremony photos"

You'll likely need to be extra fast during family photos, make sure you utilize "On Deck" lingo to get people ready.

400

This needs to done before décor setup begins.

What is "Rentals/tables/chairs/linens placed"

500

At the rehearsal, the couple keeps changing their minds about who walks first. You…

What is "stay patient, guide them toward a final decision, and document it clearly for the wedding day in your binder"

500

Identify two phrases/strategies to de-escalate a tense situation and provide examples of what you might say.

What is... Any 2 from these options: 

  • “I’m sure you can understand”
  • “Let’s see what we can do to turn this around”
  • “I can totally see why you’d ask that”
  • “It adds a lot of chaos to your day and I don’t want that for you”
  • “Thank you for understanding” or “thank you for being so cool about that”
500

The document that outlines the final headcount, menu, timing, and logistics for catering, typically finalized 7–14 days before the event. Specifically used at hotel weddings.

What is "banquet event order"

500

Name 2 fixed items and 2 flexible items in the timeline

Fixed: ceremony, sunset, vendor arrivals 

Flexible: cocktail hour, toasts, first dance 

500

Explain the systems we use and what each is used for (4 main ones)

What is...

Honeybook: Client communication and forms, invoicing

Google Drive: Client Portal and digital files

Canva: Timeline and final doc creation

Wedding Coordinator Spreadsheet: Time tracker, wedding sign-up, time off alerts, training links, email templates, employee handbook etc.

Additional:

Wedding Checklist: Every detail used for a client. Rehearsal and day-of checklist lives here too (Make a copy for each client, print and put in folder)

Prismm: Wedding Floor plan system (Not used for month-of couples)

Bonus: Final docs: Mailed and bounded to send to couple (Address located in coordinator spreadsheet)

M
e
n
u