Engagement
When in the onboarding process do we get a customer?
Does admin and staff have access to billing?
Where do we have more bw employees? East Coast or West Coast
West Coast
What system do we use to call customers?
outreach
Name a pain point that customers who have BW have
QB integration, payroll, reporting
When do we get an NPS case?
If the customer scores us under a 7
How long does it take BW to do a roster upload?
Who on the team said their personality car was a Tesla?
Christian and Shahid
In what dashboard would you find a cancel case?
1.2
Who invested in BW?
Mark Cuban and Chris Saka
How much PTO can you take?
unlimited
true or false. You can delete a student
False
Who has a dog named Polly?
Mollie
In dashboard 1.1, what kind of lead will you see?
billing
Who is one of BW competitors?
procare, himama,....
When is our busiest time of year?
B2S
Can staff clock in and out without a login?
yes
Who is an avid rock climber?
Stephanie
What dashboard is NPS cases in?
1.2
True or false: A target customer must have over 15 students
false over 10
What is the main goal of the entire engagement team?
Reduce churn and have the healthiest customers!
Can an approved pick up can send messages?
No
Who on the team is an avid golfer?
Thomas
Where would you find a proactive case?
1.2/salesforce
Why would a customer choose brightwheel?
...