P&P's
What is the title of MCD126?
Tobacco Cessation
How many counties make up EOCCO?
12
How many counties make up Health Share of Oregon?
3
BT
Benefit Tracker
Which Facets application do we use to log calls?
Customer Service Application
What is the category of MCD7?
Medicaid (EOCCO)
ODS Community Health (Moda) makes up ______% ownership of EOCCO.
29%
Which three counties make up Health Share?
PCP
Primary Care Physician
Once in a members account, which tab would you find previous call history under?
General
MED1016
What services does GOBHI help provide?
Behavioral Healthcare and Services
True or False: OHSU IDS members have access to an online portal?
True
SNF
Skilled Nursing Facility
Which of the following tabs allows you to enter criteria to find a specific task from the past?Start a New Call
My To Do List
Customer Service Inquiry
Customer Service Inquiry
When was the last revision for MCD151 published?
05/13/2025
What is the definition of a frontier county?
Fewer than six people per square mile inhabit the county
True or False: Members can't use their cell phone to access their member portal?
False. Members can use their computer, cell phone, or laptop to access their member portal.
DX
Diagnosis
Pend to a ________________
Route to a ________________
Person
Reason
Navigate to P&P MED1588. What is the title of section IV subsection D.
Transferred Calls
How would a foster parent qualify to receive a $75 Amazon Gift Card from EOCCO?
By completing all necessary health assessments within 60 days of foster care placement.
Which 5 plans make up the Health Share CCO?
PA
Pre-authorization or Prior Authorization
If unable to locate a member using a Subscriber ID number, which two criteria are most used to search for the member instead?
Last Name and Birth Date