on what stage of the call flow should you offer CSS, recap and provide with next steps?
Close the Call
200
what should you POST on social media to increase traffic?
- Post daily special, new products and services, special events
- Make it personal, talk about what you know
- Prioritize customer service
- Be interactive
200
When making recommendations you should...
- Prioritize
- Consider your tone
- Find your permission phrases (may I be honest with you? May I make a suggestion? Are you open to some feedback?
300
What does it take to start a small business?
- Capital
- Business plan
- Location/website
- Product/supplies
- Target audience
- Marketing plan
- Name
- Legal work
- Time
- Persistence / patience
300
Mention 3 Marketing methods
- Radio ads
- Tv ads
- Bus ads
- Website
- Social media
300
on what stage of the call flow should you take responsibility of the customer's resolution?
Setting Expectations (the customer has the right to know what you are going to do)
300
What is the percentage of people using Facebook in Mexico?
95%
300
What are the 6 principles of presuation
Reciprocation
Social Proof
Commitment and Consistency
Liking
Authority
Scarcity
400
Juana is currently an IT professional for a financial firm. She manages the company’s website and internal IT assignments. Juana is usually the person to contact GoDaddy, when something is broken on the site. Lately, Juana has been thinking about starting her own IT company where she can offer IT services for other clients.
Which customer segment would you use to classify Juana?
Account Manager
400
What are the steps to Website Planning and Creation?
1. Get a website name
2. Choose how you'll build it
3. Build your website
4. Create content
5. Publish and promote
400
on what state of the call flow should you include this?
- Maintain account
- Transition
- Evaluate and offer
- Overcome objections
Consultation (if you don't ask, it won't happen)
400
How would you increase the traffic on your website using social media?
-Post, post, post
-Follow and Share
-Tell Everyone
400
What are some examples of broad questions?
- What kind of phone do you have?
- When did you notice the email stopped sending?
- What were you trying to do?
- Has this happened before?
- Have you changed your email plan recently?
- Have you updated your phone recently?
500
What is Godaddy's vision and mission?
Vision: We will radically shift the global economy toward life-fulfilling independent ventures
Mission: Help our customers succeed by giving them tools, insights and the support to transform their ideas and personal initiative into success, however they measure it.
500
What questions should you ask to find out if your website is a good website?
Does it have several calls to action?
Does it have a clean interface?
Can you subscribe to the blog on the site?
Does it have a good use of keywords?
Are there personalized pictures of the team?
Is there an events calendar?(if applicable)
are there resources available?
500
what does Seamless call handling should include?
Proper use of hold
smooth transitions
500
What are the different audiences of social media? and the top 3 apps in Mexico?
- Age 47% under 35 years onld
- Gender 53% are female
- Top 3 Apps Facebook What'sApp YouTube
500
What are the basic principles of troubleshooting?
- Ask questions: find the solution by asking questions
- Start at the beginning: don't jump to problem solving too quickly
- Keep customers informed: build confidence with communication
-Know the true problem: find the root cause for a permanent solution