VUE360
Using the % function to search for a broad range of names that contain these letters?
What would you use to do a wildcard search?
Documenting the caller's name; call back number, NPI, reason for the call, and resolution.
How to create a CTN ticket in Vue360?
The HIPAA acronym stands for..
What is Health Insurance Portability and Accountability Act?
What is Available?
This application requires a signature.
What is Outlook?
If a “high priority” call comes in, you will need to use the “add a call” feature
In what incidence would you use the “add a call” feature?
In VUE360, you can see the type of call, the source, the call status, and the date a call was received.
What is the Call Notes?
Name, phone number, address, SSN, DOB, etc. are all considered types of ...
What is PHI?
There are ____ statuses that an agent should use on a daily basis.
What is 5?
(Training, Coaching, Available, Lunch, and Break)
These house emails in specific categories and allows for better organization in your email.
Other than clicking on the tiles, what other avenue could you use to be routed to those tiles?
You can click on the “Operations Mgmt.. Titles” drop down menu to access the tiles.
In Vue360, you will receive a window that contains the provider's name along with notes. Below the notes are subtabs that list cancel, back, save & next, and finish.
What is an Active Provider Call?
When needing to bring an additional party into the call without transferring, we would complete this kind of action.
Your supervisor or team lead will use this to schedule meetings and coachings.
What is Teams?
When conducting a search, if you receive the message: “Search results have exceeded more than allowed amount. Please refine search and run again”, what should you do?
What is add in other search criteria to decrease the amount of search results that come back.
In Vue360, notes will automatically generate in the call/ messages once you have chosen these fields.
What is Provider, Provider ID, Contact Type, and Contact Code?
This 2009 Act provided a process for handling breaches.
When transferring a caller to a different department or agent, we should complete this type of transfer.
This should be checked before initiating a teams message or phone call via teams.
What is status?
The Provider title, search for the provider, click on Authorization tab. The Authorization Tile, search for the provider or using Auth ID
What two ways can you access a provider’s prior authorizations
In Vue360, you must choose these to finish a Provider Call.
What is Resolved, Resolution Category, Resolution, and save & close?
What is the Privacy Rule, Transactions and Code Sets Rule, Security Rule, Unique Identifiers Rule, and Enforcement Rule?
You should do this at the end of every shift.
What is Log Out?
You would send this type of email if it contains PHI or any other sensitive data.
What is encrypted email?