WEBSITE
The feature that helps recommend Jackets to guests
What is:
Jacket Finder
The purpose of Arc'net
What is:
An internal source of truth. Holds information related to job processes and product knowledge information
The name of 3 objects that can be found on the dropdown navigation menu
What is:
Contacts
Cases
Orders
Dashboards
Home
The 2 types of insulation we use at Arc'teryx
What is:
Down and Coreloft (synthetic)
Bonus points for 1 benefit of each
The location where Arc'teryx first started
What is:
North Vancouver
The 'go-to' location for all things customer help
What is:
Customer Support Center
The page that can search the whole website
What is:
Home Page
The main details you can use to search on Salesforce
What is:
email address
phone number
name
case number
order number
What is:
3 layers - baselayer, midlayer and outer layer
4 layers for harsher environments
The person who speaks Korean and lived there for 2 years
What is:
Gardenia
The process to compare up to 6 jackets
What is:
Go to Product Display Pages. Select the items by checking the 'compare' box. Go and find the model numbers of the other 3 you would like to compare. Go back to the comparison of the original 3 and paste the model numbers into the URL.
The documents that would give us catalogues for seasons dating back to 2001
What Is:
Workbooks.
Bonus point if the how is provided: through the products site and then workbooks.
The name of the system we take calls through
What is:
Five9
The definition of a 'Hardshell'
What is:
A waterproof, breathable and windproof outer layer
The length of time Jerome has worked for Arc'teryx
What is:
Almost 11 years.
Bonus point for precise answer.
The name of the form the guest will submit if they require help from Guest Services
What is:
Contact Us form
Bonus point if you can explain what happens next
The time limit for the limited warranty on Footwear
What is:
1 year
The process if a guest calls in about an issue that they DO NOT currently have an open case for
What is:
Create a case
The main activities that we focus our products on
What is:
Ski/Snowboard
Climbing
Trail running
Hiking
Trekking
Lifestyle/Everyday
The name of Paul's dog
What is:
Milo
The return policy and the process to start a return
What is:
30 days return policy
Tags must be on, and product unworn and good condition
Guest can begin their return by using the Returns and Refunds page on the website, printing a return label and shipping the item back to a warehouse
The definition of Practical Product Lifespan
An indefinite amount of time an item can be covered for, depending on the following criteria:
1. How old is the item?
2. Has the item been cared for properly?
3. How has the guest been using the item?
4. Nature of the Product Issues involved
The name of the emails that the guest receives from Arc'teryx
What is:
Marketing Cloud Emails
The definition of 'Waterproof Breathable'
What is:
The pores in the jacket are small enough for water vapor to pass through from the inside out, and too large than water molecules cannot pass from the outside in
What is:
Cesar