FLS Information
This year marks the founding of Furnitureland South, established by this individual.
1969, Darrel and Stella Harris
How may guest lists are there?
3
What do you get when all benchmarks are met?
$100 Cash
When a customer says, "I found it cheaper elsewhere," which value proposition best supports total value?
Low Price Guarantee + Service + Selection
These are the regular operating hours of Furnitureland South.
Monday- Thursday & Saturday 8:30-5:30
Friday 8:30-7
What are the guest Lists?
Mart/showroom, outlet, call center
What are your personal benchmarks?
Rugs- $2500
Sleepland- $3,800
Outlet- $6,000
VM- 85,000
Protection- 3.75%
Why is greeting considered one of the most important parts of the sale?
It establishes trust and sets expectations from the start
This is the total number of floors in the Mart building.
4
How long do you have to report to the desk when guest services calls you?
5 minuites
What is the purpose of the 20-minute rule?
To stay connected, build rapport, and exchange contact information
What does MRP stand for?
Manufacturers retail price
This is the total number of floors in the Showroom.
3
What time do you need to clock in every morning?
before 8:25 AM
What are the 5 Parts of the Sale?
Greeting, Qualifying, Presenting, Overcoming Objections, Closing
What does IMAP stand for?
Internet Minimum Advertised Price
What does CREATE stand for?
Charm, Recommend, Enthusiasm, Ask, Time, Earn
What does it mean to be "rolled" on the Guest List?
You fail to arrive within 5 minutes and get a new date stamp
What are five open ended questions that you could use during the qualifying?
...
Which is a benefit of White Glove Delivery?
Inspection and blanket-wrapping before delivery