FDPCA
What does the FDCPA stand for?
Fair Debt Collection Practices Act
6
What CUBS screen will you use to update the desk number on an account?
9 Screen
What is the shortcut to access the IMP Notelines section?
1.9
What is the name of the Excel sheet you should have open every day?
Agent Quick Guide
What times of day are we allowed to attempt to contact a debtor?
8:00 a.m.- 9:00 p.m. the debtor's time
What field indicates when you are able to work the account?
NXTWORK or Date to Work Again
What is the command to send a Pay Near Me text?
XPNM
774 and 775
What status means there are no phone numbers?
SKP
Under REG F, how many times per week are we allowed to attempt to contact a debtor if we have not spoken to them?
7 times in 7 days
Where is the desk number located on the collector screen?
Next to the Caine & Weiner account number
How do you pull up the packet summary on a packeted account?
7 ENTER
MG
What is the difference between consumer and commercial collections?
Consumer collections is collecting from individuals and commercial collections is collecting from businesses
Who are we allowed to speak with under the FDCPA?
The debtor, the spouse in a state that allows us to do so, and any authorized third parties.
What field represents the Progressive Policy number on a Progressive account?
CLIACT
What CUBS screen will you use to update a debtor's bankruptcy information?
F2
How do you pull up the Inquiry Options menu?
= at the Enter Account # prompt
How long has Caine & Weiner been in business?
95 years
What is the mini miranda statement?
This is an attempt to collect a debt and any information obtained will be used for that purpose.
What are the two possible things that the LSTCHG on the collector screen can represent on a Retail account?
The last time the client sent the debtor a bill or when the service was provided to the debtor
What CUBS screen will you use to the product type if you do not recognize the client?
WC3
What CUBS screen will you use to see your settlement authority on an account?
W5
What is Sara's cat's name?
Meeko