Website
Certifications/Applications
Personify/Other
Name Changes/Others
Applications
100

What is our website?

100

What is a Test Content Outline?

What is a study aid found under each certification listed on the website
100

What is the purpose of Personify?

What is our database that we used daily to view and interact with our customers
100

What is a name change?

What is someone's has changed their name and is requesting for the name to be changed in our system

100

What is the processing time for applications with an Initial status that is not assigned?

What is 8-10 business days to be assigned to a Certification Analyst

200

What is the function of My Account on the website?

What is the place that holds their information such as Professional Development, Address Book, etc

200

What is an Initial Certification?

What is First time time takers

200
What is Orders and Donations in 360?

What is where the money lives

200

What is one required document for a name change?

What is a driver's license

200

What is the processing time for initial applications that are assigned? 

What is 3 BD

300

What is Magnet Recognition/Designation?

What is provides a Recognition/Designation for hospitals

300
What is a Renewal Certification?

What is when you have passed the test, certified, and after five years you have to renewal?

300

What is Requirement Tracking and who works in that section?

What is the eligibility requirements and the Certification Analysts?  

300

How are name changes requested?

What is in writing to customerservice@ana.org 

300

What is the processing time for retrieval of documents?

What is one BD

400

What is Pathway Recognition/Designation? 

What is provides a Recognition/Designation for smaller healthcare organizations such as urgent care and long-term care facilities

400

What does Initial application status mean?

What is the application is in the queue to be assigned and reviewed by a Certification Analyst

400

What is contact tracking?

Where we track our interaction with the customers via email or phone calls

400

What is a reassignment?

When you are unable to take your test during your 120 testing window and you need another window if eligible

400

What is the processing time for renewal applications that are assigned? 

What is 9‑business‑day processing window

500
What is Accreditation?  

What is this department works to accredit providers and approvers of continuing education

500

What is APRN and what type of nurses are considered APRN?

What is Advanced Practice Registered Nurses/ what are nurse practitioners  (NP) and Clinical Nurses Specialists (CNS)

500

What does Authorized to Test mean?

It means that someone was granted the opportunity to take the test but still need to send in final, official transcripts

500

What is an expedite?

To shorten the review processing time to three BD

500

What does incomplete application status mean?

What is we have not received payment and they need to pay

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