Good Contact
TRUE or FALSE: We do not define what a crisis is, instead, we leave that up to the individual reaching out.
What is the formula of a reflection?
"You feel _____ because ______".
TRUE or FALSE: Trauma can impact one's ability to cope.
TRUE
TRUE OR FALSE: Debriefing is always optional.
FALSE - it is required after traumatic contacts.
When should we be checking our HopeLink Outlook Emails?
Daily
TRUE or FALSE: We want to convey sympathy, not empathy.
FALSE
What is the biggest difference between an Open-ended question (OEQ) and a Closed-ended question (CEQ)?
OEQ's cannot be answered with a simple Yes or No, but CEQ's can.
Describe "Post Traumatic Growth"
Growth experienced through traumatic experiences.
A mindset to maintain when receiving feedback.
Growth Mindset
Microsoft Teams
What is Implicit Bias?
Implicit bias is when we have attitudes towards people or associate stereotypes with them without our conscious knowledge.
We want to reflect feelings, not _____.
Facts
What are the "4 R's" when describing Trauma Informed Care?
1. Realize - Realizing the widespread impact of trauma
2. Recognize - Recognizing signs and symptoms of trauma
3. Respond - Respond by fully integrating knowledge about trauma into practices
4. Resist - Seek to activity resist re-traumatization.
When do Process Groups run?
Multiple times a month
Only one. (Exceptions made on a case-by-case basis).
(Two words) can be defined as crisis counselor behavior that is ongoing and intentional in its focus on establishing a connection between the crisis counselor and the individual seeking support from the Lifeline.
Active Engagement
What are the three foundational techniques that can help facilitate and maintain engagement throughout a crisis conversation?
1. Empathy
2. Welcoming tone of voice
3. Supportive Language
What are the 6 principles of TIC?
_____ is a federal law that protects the privacy and security of health information.
HIPAA
If you have any timecard questions or concerns, who do you direct them towards?
Your Direct Supervisor
List all of the philosophies of the House of Rapport.
1. Non-Directive
2. Non-Judgmental
3. Empathy
4. Accepting
5. Responsive
6. Feeling Oriented
7. Safety
5 different ways you can begin questions to make it an Open-ended question (OEQ).
Who, What, How, Where, When
List 5 forms of Trauma mentioned in the "1. Foundations of TIC: Trauma & Toxic Stress" video we reviewed.
1. Individual Trauma
2. Collective Trauma
3. Historical Trauma
4. Generational Trauma
5. Systemic Trauma
How many breaks are you given on shift?
Two 15-minute breaks, One 30-minute lunch break.
15