#aja
This status means the order has just been created on XB WMS.
DRAFT
Customer wants to return 1 pair of undies. What's the next step?
Cover the underwear and inform the customer they can keep the pair. Process refund or store credit.
How do we verify an account?
Ask for the complete default shipping address and specific details of their payment method.
Credit/Debit Card & ApplePay - Last 4 digits.
PayPal - Email address associated with the account.
Venmo - Username of the account.
What if the customer would like to return their first pair of undies but it has been tried on already?
Cover the pair, send a replacement or process a refund. Let the customer keep the tried on pair.
This status means the order has been picked.
PACKED
Hi, I washed my undies and they're pilling really badly. What should I do?
Wash with cold water and this should go away after a couple of washes. If it doesn't, let me know, I've got your back and I won't leave you hanging.
This status means the order has passed through XB's Address Validation System.
ASSIGNED TO REPROCESSOR
Do we accept returns for Bralettes that are tried on?
YES!
This status means the order has been prepared but shipping label hasn't been generated.
WEIGHED
What's the first the to do before updating a customer's email address?
Verify the account.
Hello! I need to return for a refund the Hacci Joggers I ordered. They don't fit and aren't as soft as I wanted. They’re unworn/unwashed. Thank you! What’s our next steps?
Set-up return for refund and provided a prepaid return label.
Enumerate the four stages in an order's status in Manhattan in which we can still request for an order to be canceled.
Draft
Assigned to Pre-Processor
Assigned to Re-Processor
Released
This status means the order is ready to be picked up by XB's Address Validation System.
ASSIGNED TO PRE-PROCESSOR
Why don't we accept tried on undies?
Hygiene.
What's the first thing to do before processing a replacement for a lost order?
Confirm the shipping address?
The customer placed an order for matching onesies but suddenly wanted to cancel because she ordered the wrong sizes. What's the next step?
(Ordes status in Manhattan: MANIFESTED)
Inform customer order can no longer be canceled.
Provide return label and instructions.
Educated the customer of our return process and provide options.
She can either place a new order and get a refund once the original order gets back to us.
Or she can wait for the order to get back to us, we'll process store credits for her reimbursement, and then she can place a new order of matching onesies with the correct sizing.
This status means the order has been prepared and shipping label has been generated.
MANIFESTED
What if you have already processed a replacement for a lost order but the customer reaches out again, still wasn't able to receive the package. What to do?
Ask for an alternative address, if possible.
This status means the order has been waved, picking has not started.
DC ALLOCATED
Do we accept returns for BuddyBands that are tried on?
NO!
This status means the order has left facility on its way to its destination.
SHIPPED
The customer placed an order for matching pairs but saw the new prints and wants to cancel this one. What's the next step?
(Ordes status in Manhattan: WEIGHED)
Cover pairs.
Educated the customer of our return process and provide options.
She can either place a new order and get a refund once the original order gets shipped out.
Or she can wait for the original order to be shipped out and we'll process a reimbursement for store credits and she can place a new order.
Do we provide prepaid return label to international orders?
NO!
Where do we check an order's status?
Manhattan
This status means the order has started to be picked.
IN PACKING