CAD & SYSTEMS
RECOMMEND AND RESOURCE MANAGEMENT
RADIOS, SITREPS & COMMUNICATION
CRITICAL THINKING & DECISION MAKING
SOPs & DISPATCH PROCEDURES
100

This screen feature helps dispatchers quickly identify incidents requiring immediate attention.

What are Advisor Alerts?

100
This CAD function identifies the most suitable resource to respond to an incident.

What is recommend?

100
This communication application allows dispatchers and crews to exchange operational information.

What is Motorola Elite Dispatch applicaiton.

100
This decision-making framework stands for Observe, Orient, Decide, Act.

What is the OODA Loop?

100

This document provides guidance for dispatchers to ensure consistent operational practice.

What is a Standard Operating Procedure?

200

This CAD tool provides a visual representation of incidents and resources.

What is GEO Map

200
These guide dispatchers in determining the urgency of an ambulance response.

What are Response Priorities?

200

These reports provide updated information about a scene, patient condition, or operational situation.

What are Situation Reports (SitReps)?

200

A dispatcher notices increasing demand and limited resources before incidents begin queuing. This stage fo the OODA Loop is occuring.

What is Observe?

200

These drive the order incidents are dispatched in.

What are Response Priorities (1A-1B)
300

This window provides oversight and information of QAS resources

What is the Vehicle Status Queue

300

Before accepting a recommended resource, dispatchers should consider resource availability, location and this key factor.

What is operational appropriateness

300

Good radio procedures require messages to be clear, concise, and this third charcteristic. 

What is being accurate?

300

A situation with many moving parts, changing information, and no obvious solution is considered this type of problem.

What is a Complex Problem?

300

This is utilised to identify alternate resources.

What is is Additional Recommend?

400

These notes alert EMDs to important operational or safety information associated with incidents, locations or patients.

What are Caution Notes?

400

This role may be deployed to support crews, manage incidents, and maintain business continuity.

What is a Operational Supervisor

400

This device allows crews to receive dispatch information electronically.

What is an MDT (Mobile Data Terminal)?

400

A dispatcher reviews resource locations, demand trends, and available options before selecting formulating a response plan. This stage of the OODA Loop is occuring.

What is Orient?

400

This specifies the relevant actions to be undertaken by a dispatcher in the dispatch and coordination of ambulance resources.

What is SOP02 - Dispatching of Ambulance Resources

500

This process ensures all important operational information is transferred between dispatchers when changing consoles.

What is a Console Handover

500

This SOP principle requires dispatchers to balance patient needs with system-wide ambulance coverage.

What is strategic resource management?

500

When receiving a SitRep, dispatchers must update CAD and consider whether this may need to change.

What is the response plan or resource allocation?

500

This critical thinking skill involves continually reassessing information and adapting plans as a situation changes.

What is Dynamic Decision Making?

500

This tells recommend what to search for in order for us to meet the desired response.

What is the Response Plan?

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