Random Questions
What is world-class customer service?
Exceeding expectations – little things matter <3 – the person helping wants to work – reflecting company – treating with respect – clear company values – attention to detail – understanding customer's needs and wants – be happy to be at work – keep a smile on face – energy matters! - know why you are there
What is Emotional Intelligence?
What does ACEs stand for?
Adverse Childhood Experiences
What does ICCI stand for
The Institute for Creative Community Initiatives
What is HCDI Standard Work Week? Include time and date
12am Sunday to 11:59pm Saturday.
•Biological factors, such as genes or brain chemistry
•Life experiences, such as trauma or abuse
•Lifestyle and life circumstances, such as diet and exercise, social support availability, opportunities for relaxation
Factors contribute to mental health
What is noise in the communication process
Anything that disrupts a message.
What is Trauma-Informed Care?
An approach in the human services worker assumes that an individual is more likely than not to have a history of trauma.
Name HCDI's 6 pillars of service
1. Gap Closures
2. SDoH
3. Access to Health and Health Literacy
4. Human Centered Design
5. Provider & Practice Engagement
6. Chronic Care Management
What is Hcdi's niche?
Policy to Practice Strategy focused on health care delivery systems and the quality/cost for vulnerable populations
Who does HCDI Contact Tracing team serve
What are the 3 types of empathy
Compassionate Empathy
Emotional Empathy
Cognitive Empathy
What is the other name for XBB.1.5?
Kraken
Who is HCDI's Chief Administrative Officer
Michelle Pascaran
If a staff member is unable to report to work, How soon should they contact their supervisor
at least 12 hours before the beginning of the scheduled shift or as soon as possible thereafter.
What is CMS
Centers for Medicare & Medicaid Services
What are the 5 components of Emotional Intelligence?
Self Awareness
Self Regulation
Empathy
Social Skills
Self Motivation
Name 3 COVID-19 Prevention Strategies
•Wear high-quality N-95 Masks
•Staying Up to Date with COVID-19 Vaccines
•Improving Ventilation
•Getting Tested for COVID-19 If Needed
If You Have Been Exposed
•Staying Home If You Have Suspected or Confirmed COVID-19
•Seeking Treatment If You Have COVID-19 and Are at High Risk of Getting Very Sick
•Avoiding Contact with People Who Have Suspected or Confirmed COVID-19
Source - CDC
What is HCDI's Methodology
The Parachute Methodology
Who do I submit leave request forms to?
Project Manager
What are health conditions involving changes in emotion, thinking or behavior
Mental Illness
What is the benefit of passive listening in communication?
Passive listening teaches you how to pay attention to detail and make accurate observations.
What are some examples of collective or community trauma?
•Wars
•Natural Disasters
•Mass Shooting
•Terrorism
• Pandemics
What are the Components of the parachute model
Research & Analysis
Communications
Strategic Alliances
Community Relations
Disciplinary Action Steps (5 steps)
1. Verbal Warning
2. Formal Written Warning
3. Formal Disciplinary Meeting
4. Suspension or loss of privileges
5. Termination