Victra Values
EGET stands for
What is Every Guest Every Time?
What is the Hook?
Who, How, and What
What are open ended question starters?
Walmart+, Disney Bundle, Netflix/Max, 100GB Hotspot, Apple Family Music, Apple One, 3 Days Travel Pass.
What are Perks.
What is overcoming objections?
What is Victra's Mission statement
"Hi! Welcome to Verizon. My name is ___ and you are?"
What is Greet?
These are the kind of questions to discover more about a guest.
What are Lifestyle questions?
Military, Nurse, Teacher, Student
What are available discounts.
Guests can terminate within 30 days of purchase with a $50 restock fee.
What is return policy?
The CEO of Victra
Who is Rich Balot
What the guest sees, hears, and smells.
What is the first impression?
This is where you would find line/account specific promotions
What is My Offers.
Smartphones, Pitch 3, Plan/Protection
What is the Total Solution.
This fee is $35 for each device new or upgrade.
What is activation fee?
Performance, Innovation, Collaboration, Integrity, Celebration
What are Victra's core values?
"Is this Business or Personal?"
What is the BOP?
True or False: You should check the guest's credit after building a quote.
False
This Positioning tactic is like a "Value Sandwich"
What is Feature, Price, Benefit
This is the form Reps fill out to get paid.
What is Sales Tracking?
Greet/Hook, ALU, Suggest/Sell
What is G.A.S.
"I can get you taken care of! Let's get you checked in and see what offers you may qualify for!"
What is ALU?
Offering Multi Device Protection with Verizon Home Device Protection from the start.
What is Top Down selling approach.
Site where all current/expired promotions can be found.
What is Infomanager?
A tool in which we review the details of the sale with the Guest including device payments, promotions, billing expectations etc
What is View Together