Tool & Supply
Shock & Awe
Ebb & Flow
Safe & Sorry
Meet & Greet
100
Flat. Hex. Phillips. Allen. Torque. Robertson.
What is a driver?
100
Measures volts, ohms, amps, capacity, and microfarads
What is a multi-meter?
100
A measurement of the volume of air.
What is CFM (Cubic Feet per Minute)
100
A rule used for safely climbing a ladder
What is the three-points of contact rule?
100
The most important information to confirm with the client
What is the client's name?
200
Crescent. Pipe. Box End. Open-End. Combination
What are wrenches?
200
What is a contactor?
200
A tool used to measure pressure of air on all surfaces, giving us a static pressure reading.
What is a manometer?
200
PPE stands for...
What is Personal Protective Equipment?
200
Asked to ensure our van will not be in the way of the client or their family
It is okay where I parked my van? (or some variation of that)
300
Needle-Nose. Locking. Slip-joint. Lineman's.
What are pliers?
300
This measurement expresses the flow of electrons
What are amps?
300
The ideal static pressure reading across a residential HVAC system
What is 0.5" w.c.?
300
A rule for properly positioning a ladder
What is the 4-to-1 rule?
300
A means of using common interests or engaging topics to build a relationship with clients
What is building rapport?
400
For when you need a visual look at the inner workings of a device. Like the heat exchanger.
What is an inspection camera?
400
What is a transformer?
400
A process using an aerosol mist to cover up seams & small gaps in the ducts
What is aerosealing?
400
A rule to keep workers safe from equipment energizing while on the job.
What is lock-out tag-out?
400
Empathy, Expertise, and Expectations
What are the building blocks of trust?
500
For when you need to measure wetbulb (humidity) or dewpoint
What is a psychrometer?
500
This measurement expresses the electromotive force of the electrons
What are volts?
500
The minimum amount of static pressure to indicate it is time for a filter change?
What is 0.25" w.c.?
500
SDS stands for...
What is Safety Data Sheet?
500
The six steps of the agenda card...
What are look, thorough evaluation, options, approval, today, 5-star experience?