Unique Value Propositions
Name one of our Unique Value Propositions
We are primary care doctors for older adults on Medicare.
You won’t feel rushed, because we spend more time with you.
We have a care team to coordinate your care including doctors, physician assistants, nurse practitioners, nurses, medical assistants, and social workers.
We focus on keeping you healthy, and not just treating you when you are sick.
Our 24/7 support line of Oak Street Health representatives is available for you whenever you call, day or night.
Our Patient Relations Manager can help you with your Medicare so you get the benefits you qualify for.
We are more than a doctor's office, with a community room for events and activities like Bingo, exercise classes, concerts, and more!
When is it okay to say "free"?
Never
What is a Probing Question?
A probing question is an open-ended question that seeks to uncover deeper information, thoughts, or feelings by asking for clarification, explanation, or examples
What does NPV and HRV stand for?
New Patient Visit & Health Review Visit
Which UVPs would resonate the most with the following prospect?
75 years old.
A retired auto worker from Detroit.
He has an adult grandchild who still lives in Michigan whom he trusts to help him with his insurance.
He is very social and likes to play cards with his friends over coffee at the local diner.
He doesn't go to the doctor very often, but if he does, he goes to the walk-in clinic.
We have a care team to coordinate your care including doctors, physician assistants, nurse practitioners, nurses, medical assistants, and social workers.
Our 24/7 support line of Oak Street Health representatives is available for you whenever you call, day or night.
Our Patient Relations Manager can help you with your Medicare so you get the benefits you qualify for.
We are more than a doctor's office, with a community room for events and activities like Bingo, exercise classes, concerts, and more!
How much can we spend per prospect per day?
$15
Provide an example of a probing question
Answer must be an open-ended question that seeks to uncover deeper information, thoughts, or feelings by asking for clarification, explanation, or examples.
- Tell me about your healthcare experience
- Who do you call when you get sick in the middle of the night?
In what order do patients attend the NPV and HRV?
The NPV is the first appointment
The HRV is the second appointment
What questions can you ask that might help you bring up the UVP:
Our 24/7 support line of Oak Street Health representatives is available for you whenever you call, day or night.
What has your experience been like contacting your PCP during or after hours?
With you current PCP, if you had a medical concern come up after hours, who would you contact?
Who do you call if you have a medication question or are experiencing symptoms?
When you call your doctor do you talk to a real person or a machine?
If you’re out of medication in the middle of the night- who do you call for help?
True or False?
Creating custom flyers is compliant
False
What does the A in ICARE stand for?
Ask & Associate
In which appointment do we capture initial medical and social history?
The NPV
What questions can you ask that might help you bring up the UVP:
Our Patient Relations Manager can help you with your Medicare so you get the benefits you qualify for.
How do you stay up-to-date on your changing Medicare benefits?
Do you have anybody that you talk to about your Medicare benefits?
When's the last time you spoke with somebody about your Medicare benefits?
True or False?
It is okay to send the OSH and CVS logo to field account partners as soon as they ask
False
What does the "I" in ICARE stand for?
Introduce & Qualify
In which appointment do we create a customized care plan?
The HRV
How can you talk about the UVP:
You won’t feel rushed, because we spend more time with you.
Our patients get about twice as much time with their providers, so they're never rushed or hurried through appointments.
Most Medicare doctors have over 2,000 patients, so it's no wonder they have so little time to spend with each patient! At OSH, we cap our providers at 500 patients, so they are never overbooked, and always able to give their patients the time and attention they deserve.
Can we volunteer at a Food Pantry and pass out food?
No, OSH does not have a food handling license -- we cannot pass out food.
What does the R in ICARE stand for?
Name all four parts
The R stands for "Reassure"
CANI - Clarify, Acknowledge, Neutralize, Influence
In which appointment do we conduct a comprehensive review of health conditions?
The HRV