Care Connects
WellCare
Acronyms
Medicare
Call Driver
100
The script doesn't have to be spoken verbatim to the member/caller but must be read and communicated to ensure they received the info.
What is Blue Text
100
This is the city where Wellcare was Founded.
What is Tampa
100
CMS
What is Centers for Medicare and Medicaid Services
100
Hospital and Skilled Nursing
What is Part A
100
You want a new ID Card
What is Material Request
200
Choose this caller type when the members (Mom, dad, daughter, son) is calling on behalf of the member
What is Third Party
200
Wellcare strives to reduce cost and improve quality and access for?
What is Government Health Program
200
OOSA
What is Out of Service Area
200
Prescription Drug Benefits
What is Part D
200
A member is highly upset and would like it documented?
What is Grievance
300
Contains completed tickets that can be linked if the member is calling about the same issues.
What is Previous Tickets
300
One Team, Integrity, Accountability and Parternship
What are the Wellcare Core Values
300
CHIP
What is Children's Health Insurance Program
300
Also known as Original Medicare
What is Part A and B
300
Member wants to change their PCP.
What is PCP Change
400
Displays the members current demographic info including all address records linked to the members profile.
What is Member Tab
400
An advantage healthcare program that offers Part C, like Dental, Vision and hearing
What is WellCare
400
LOB
What is Line of Business
400
Medicare is funded by who?
What is the Federal Government
400
A member moved
What is Address Change
500
Use this button if the caller has another question or would like to do something else that requires you to go through another call flow.
What is New Issue Same Ticket
500
What year was Wellcare Founded
What is 1985
500
HIPAA
What is Health Insurance Portability and Accountability Act
500
Name the 3 (main) ways to be eligible for Medicare
What is Over 65, Disabled have ESRD
500
Member wants an ANOC in Russian
What is White Glove Process
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