General SP Knowledge
At System Pavers we bring people together.
What is Our Purpose?
Topsoil, flowers, sod and flower pots.
What are things System Pavers do not sell?
$400- $1200
What is the cost per appointment to generate?
Describe pain point mapping during pre-game?
What is observing cracks in the driveway, trip hazards, uneven transitions, a deteriorating yard or grass, and other unsightly outdoor elements and when the Design Consultant begins mentally identifying potential emotional triggers, consequences, and solutions tied to these visible issues.
Lighting should not be noted on the Diagram since that will be installed at the end of the project.
False. Lighting should be noted on the Diagram, especially if it’s being added to steps or walls.
True or false: Steps are calculated in lineal ft.
True.
After we Present the Price why do we stay quiet?.
First to speak loses. You asked them a question, so now it is time to wait for their response.
30+ years.
How long has System Pavers been in business?
Freestanding, retaining, seat, and garden
What are Walls.
The Contact Center will ask homeowners about products of interest, __________and_________.
What is area of interest and if it is a house or condo.
Introduction, ice breaking, and connection building.
What is the Warm Up.
Points of reference like the street, garage or back wall of the home should NOT be included.
False, they should be included.
All advertised promotions are announced by the call center
False, it is announced from marketing.
If painting the dream is the emotion, what is the logic?
Constructions steps and Warranties
Do the right thing, always be growing, find the positive, hold yourself accountable, put the team first.
What are SP Values?
They are 4x stronger than concrete.
What are pavers.
What three people are involved in the job certification process?
What is the DC, SM and CM.
Your odds of closing a sale increase by over 50% when you effectively Build Rapport. Building Rapport also improves Homeowner engagement and collaboration which results in a shorter selling cycle.
What is why building rapport is important.
The Diagram can include things like Homeowner-provided product, existing plant material that will remain and special information about the Homeowner like their birthday or their hobbies.
False. The Diagram should include project details, not personal details. Personal details should be included via notes in D365.
What is the final play in value selling?
What is Higher Authority.
People _____ with emotion and ____ with logic
Buy
Justify
California requires a standard Surety Bond of 25k, but at system pavers we have a $_____ surety bond?
What is One million Dollars?
In this border style, the shortest sides of the stone are touching.
What is runner.
True or false: DC's schedule the pre-construction meeting to introduce the HO to the construction crew.
False. The PM will make the intro call to the HO to schedule the pre-construction meeting
What are the four sections of the CNA form?
What is General Information, Warm-Up Information, Discovery, and Product Demonstration Notes.
What is the minimum clearance between a car door and fixed element like a wall or pilaster?
What is 3 ft.
All the Closes you’ll need have been presented during SPU
False. You’ve learn a few, but there are many more to learn as you adapt to your different Homeowners.
When presenting the price, what word could you use right before the actual dollar amount?
Just or Only.
Finish this statement: System Pavers inspires homeowners to reimagine their outdoor space as an extension of their home-
What is "and gives them the trust and confidence to act through a fully managed experience backed by a 30+ years of proven craftsmanship and industry leading warranties."
SP turf requires the highest industry standard of a tuft bind grade of ______.
What is 12.
What are steps 9 - 12 of the SP Sales Cycle?
What is Construction, Post Install Visit, Referrals and Future Phase.
What 5 pieces of information should you text your SM prior to the Mid-Appointment Huddle?
What is a picture of your diagram, picture of area in question, picture of access to area of interest, the Quote ID, and the homeowner's name.
The last step in drawing the Diagram is to determine how the project will fit on the Diagram Form, so what scale you’ll be using (or not.)
False, it is the first step.
Our process include more than just showing the Homeowner the price, whats the process
It builds value
It gets a couple of yeses before the big yes
It points the Homeowners’ eyes to the beautiful System Pavers installation that they could enjoy with one simple yes
What should you be doing during the Present Price step of our Sales Funnel?
Show the Diagram and speak to it
Describe the Detail, incorporating details learned about them/their intended use
Review the construction steps
Get two yesses
Review Warranties