Alarm Queue Colors
New Signals
Red
Alarms/Troubles
Red
Priority Number and Zone Type
VRM 36
Zone Type and Priority #
VDP 35
What is the premises stamp?
Ctrl + Alt + V
Green
Acknowledged, some action taken but not completed
Notes By Bay
Green
Hot key to view the video
Shift + F7
Procedure (person on site)
1. Disp PD
2. Call Premises
3. Call EN list
4. Update PD
5. Timer 1 hr
What is the hot key for a Guard Stamp?
Ctrl + Alt + I
Acknowledged, no action taken
Yellow
Offline
Yellow
Standard Procedure
1. Talkdown
2. Disp
3. Talkdown Stamp
4. Call Prem
3. Call EN
5. Update PD
6. Timer 1 hr
Procedure (no person on site)
1. Call ENs
2. Reso
What is a burn in period?
14 days before an account goes live where the cloud team views every activation to make sure analytics and schedules are accurate and customers are using their system properly
Timer Expired
Dark Red
White
Arms/Disarms
Procedure if the video doesn't load
1. Call Prem
2. Call EN list
3. Disp PD
4. Timer 1 hr
How long do we have access to BayGuard+ Footage?
10 Minutes
1. What team handles programming such as schedules and analytics?
2. What team handles FF notes?
Cloud Team
Video Monitoring Team
Timered
Tan
Logging Only
Hot key for Talkdown
Ctrl + Alt + U
How do you view a video for BG+?
Click "Get HTTP"
What is the hot key for the double dispatch stamp and what is its purpose?
Also, how to we know when to use it?
Ctrl + Alt + D
To invoice the customer for dispatching security
When security is greyed out