Ensura Tabs: Give the tab where this information can be found
An email address, a zip code, and an Authorized user.
Customer Tab.
A plan that is within it's first year.
Light Blue/Teal Started.
This is the payment method when we send out a bill to a customer in order to pay.
Paper Invoice.
A plan that covers the line providing the house with fresh and clean water.
Water Service Line
This application is used to gain access to additional resources we use on a daily basis for our customers.
Citrix
A previous payment that went through the system.
Payment History.
A plan a customer doesn't pay for until the 31st day usually for Maryland customers.
Olive Green, 12 for 12 Review Period.
This is the department that handles a customer living in California or Washington.
Insurance/Chattanooga agents.
A plan that covers the pipes and drains inside the home.
Interior Plumbing and Drainage
This application is used to look up how our processes work and is where our templates can be found.
Streamline One.
Billing cycles, Suspension cycles, and amount due for a Paper Invoice Customer.
This is the status of a plan that is at least 14 days past due for a renewal and can no longer be reactivated.
Green / Lapsed.
This is the name of the process, when a customer wants to make a one time payment in the system.
Ad-Hoc Payment.
A plan that covers wiring.
Interior and Exterior Electrical
This script is read whenever we cannot hear our customer, or our customer cannot hear us.
Dead Air script, read 2x.
A previous agent's record on the account.
CMS note.
A plan that is active outside of it's first year.
No color/Clear. Renewed.
This is the name of the department that handles off-bill billing issues we cannot resolve.
Cash-App
True or False: An off bill plan can be paid for with the following payment methods: Check, Money Order, Paper Invoice, Credit/Debit Card, and Checking accounts.
True
This process is used when a customer wants to get a plan back on their utility bill after it has been cancelled.
Reenrollment.
A customer's signature for the signup of our coverages.
Documents
The initial state of a customer's plan on their utility bill.
Red / Suspended.
This is the name of the process when HomeServe pays for a portion of the plan a customer has.
Discounting/Gratuities
This plan will cover a water heater, a central heating system and an annual tune up.
Premier Heat Plus
This is the media type of mail code utilized here:
2213UZIOJ026AINZ
U - Upgrade