ENSEMBLE AT HEART
The three elements that power Ensemble’s O.N.E. Purpose.
What are Obsession, New Ideas, and Excellence
SOP stands for this.
What is a Standard Operating Procedure?
Ensemble observes this many company holidays each year
What is six?
The part of the revenue cycle where Insurance Follow‑Up occurs.
What is the Back End?
KPI stands for this measurement type.
What is a Key Performance Indicator?
The leadership philosophy where leaders model high standards and coach with empathy.
What is the Leadership Walk?
The system associates use to access policies, SOPs, and job aids.
What is PolicyTech?
Working off the clock is strictly this under Timekeeping Policy 1432.
What is prohibited?
The main goal of AR Follow‑Up.
What is ensuring claims are paid?
This discussion focuses on Goals, Impact, and Growth.
What is GIG?
This principle emphasizes teamwork over individual recognition.
What is All for One + One for All?
The number of required components in an SOP.
What is eight?
Associates working six or more continuous hours receive this type of meal period.
What is an unpaid 30‑minute duty‑free meal period?
This resource helps associates evaluate claims using the 5 W’s.
What is the Collection Flip Chart?
The scorecard that measures productivity, quality, and attendance.
What is the Acute AR Performance Scorecard?
Ensemble’s mission centers on redefining what’s possible in healthcare by doing this.
What is empowering people to be the difference?
This SOP section defines who and what the procedure applies to.
What is the Scope?
The minimum employment length required to be eligible for a Flexible Work Arrangement.
What is 90 days?
These must be reviewed and acted on within three business days.
What are Action Logs?
The incentive program that replaced QIP beginning in 2026.
What is Annual Above and Beyond Bonus (A+BB)?
The shared framework that defines how we work and who we are as an organization.
What is Ensemble at Heart?
Documents written and approved by the client and used only when the client does not adopt an
What are Client Documents?
The HR policy that outlines verbal discussions, written warnings, final warnings, and termination.
What is Coaching and Corrective Action?
According to SOP 6305, this productivity level is considered “meeting expectations” for AR Acute associates.
What is 100% productivity?
The EBITDA achievement level required for the maximum A+BB payout of $500.
What is 150% EBITDA?