Compliance
What protects military members while on active duty?
What is SCRA?
What is the green screen?
What is TPA/ Citrix?
What are the special circumstances? (name 3)
What is hardship, incarceration, deceased, bankruptcy, unable to pay, consumer credit group and retained attorney?
Ensures we are compliant in obtaining consent to contact a customer using a cell phone number or a number later converted to a cell number and to also halt all forms of communication regarding a customers debt upon their request.
What is TCPA?
What is the login system to the hard phones?
What is CMS?
When was the USA Patriot Act passed?
What is year 2001?
What are the types of discrimination in the Fair Lending Act?
What is overt discrimination, disparate treatment, and disparate impact?
This system has all of the retail information
What is MaRk?
Which payment method takes the longest amount of time to post?
What is mail?
The process of disguising criminal proceeds, or money obtained during illegal activities
What is Money laundering?
In what order do you log into the systems once in Citrix?
What is MGDT, UCD, & UAD?
What 3 sources of information do you need for PTP?
What is Payment Amount, Payment Date, & Payment method?
What type of activity does the Fair Lending act prohibit?
What is discouragement, inconstant levels of assistance, prohibited targeting, disparaging, or derogatory remarks?
The phone in UAD turns pink when?
What is manual dialing?
What are the three main call dispositions for INBOUND calls?
What is :"IB_PTP", "IB_NoAction" and "Customer Hung Up"?