Financing
Two term lengths for flex pay.
What is 36 & 60 months?
Shows if a customer is eligible for offers.
What are alerts/banners?
Reach out to for refunds, change equipment price, or RMR changes.
What is the opportunities team?
Must be included in every cancelation
What is a NOC?
A customer must be escalated in order to qualify as a code red?
What is false?
Must be obtained before running a soft credit check.
-Double points for all answers correct! (3 answers)
What is verbal consent, yearly household income, last 4 of social?
How to send a referral code/put through insurance lead.
What is pressing the green interested button?
made when the alarm system failed and something occured
What is a actual events case?
Buyout for a month to month customer.
What is none?
a situation that threatens a customers safety, security, or involves the news or legal threat.
What is a code red?
One payment to Vivint, One to the bank.
What is the description of pricing for a finance?
types not offered through the insurance program
What are, health insurance, life insurance, and commercial insurance?
type of case created when a Vivint employee causes damage.
What is a home damage case/claim?
Buyout for a customer still in contract, with no financing.
What is #BUYOUTNF
If you are confident that you can handle a code red situation you don't need to tell your supervisor.
What is no?
Paperwork to Initiate a hard credit check.
What is v-sign?
Need permission.
What is sending a referral code through text message?
specialized troubleshooting team
What is the white glove team?
Necessary cancelation steps for a customer that has an active equipment loan with a standard package.
What is, paid of loan 100%, NOC-sent, 50% of contract/PSA paid.
You must receive approval before transfering ....... calls?
What is escalated/ code red/
All qualifications of a finance (not including go control cx's).
-WORTH DOUBLE POINTS BUT MUST HAVE ALL 6 ANSWERS CORRECT
What is??
- 12 months or less
-At least $500
-Smart Hub
- Current Equipment Paid
- Pass Credit Check/Qualify
-Current on billing
Customers that are not eligible for the referral program.
What are doorbell stand alone, channel partners and DIY customers(when signing up)?
Case by case scenarios that require special documentation to cancel.
What is an exception review?
A customer installed in 2020, with a premium package would have which buyout?
What is #BUYOUTPROMISE?
If a situation has passed, is the call no longer considered code red?
What is no?