NewCase
These two tabs can both be used to find the phone number of our member
What are the "Case Home" and "Contacts Tabs"
These are our four core values at International SOS we strive to deliver for our members on all cases
What are Passion, Care, Respect, and Expertise
These are people designated to provide financial approval directly to International SOS to assist our members. They should be available 24/7 but availability may vary.
Who are Client AP's
This is a technique used by coordinators and medical team alike to read our transmission reports, ensuring we do not skip necessary details like patients name, age, nationality, location, request for assistance and their affiliation with International SOS (Corporate client)
What is the Z Method
Fully confirmed consent confirms consent to release information to these three parties
The Corporate Client, their insurer, and any required 3rd parties
In the event you need to contact an Authorizing Person, it is best to look for contact details in this tab.
What is the Client/Program Tab
These two Gentleman founded International SOS and own the company to this day. Hint: one is medical, the other is not
Mr. Arnaud Vaissié and Dr Pascal Rey-Herme
This client type generally includes large organizations, mostly supporting business travelers, expatriates, their dependents and sometimes leisure travelers depending on their purchased membership
What is a Corporate Client
This transmission type includes all cases in North, Central and South America (the ENTIRE WESTERN HEMISPHERE!)
What is "International Operations"
While consent is usually confirmed by the medical team, during a first call it is ultimately THIS person's responsibility to ensure consent is asked at all and in its entirety
the International Operations Coordinator
In the event our patient is not able to speak, we might need to use a family member, friend or colleague as a point of contact. This point of contact's information will be held in this tab for future communication
What is the "Contacts Tab"
When working on a case, this assistance center is primarily responsible for communicating with the client and confirming their willingness to pay for necessary expenses by way of authorizing International SOS.
What is the Account Management Center (AMC)
This membership type is offered to our clients and it includes both MEDICAL and SECURITY services.
What is a Corporate Comprehensive Membership
This transmission type is reserved for all cases managed OUTSIDE the designated territory for Philadelphia Assistance Center
What is "Corporate Transmission"
In the event our member is unable to speak, e.g. due to loss of consciousness or intubation, THIS person will consider waiving their consent to release personal and medical information to the corporate client
Who is the Medical Director on Duty (MDOD)
We use these to help us drive the case forward, often used to list steps that need to be taken by PHL and other assistance centers, if they cannot immediately be completed during the first call. Reflexive ones are used as reminders to ourselves
What are "Actions"
This tool is updated by our GAN team and includes information on providers with whom we have vetted and established a working relationship. We are able to trust the information within this tool and often use it to help manage our cases
What is SPIN
We offer our clients both ACCESS and SERVICE Contracts. This type of contract INCLUDES Evacuation, Repatriation, Repatriation of Mortal Remains, Return of Minor Child and Compassionate visits
What is a Service Contract?
This Transmission HEADING is reserved for cases requiring us to make an appointment for the member as soon as possible, cases where the patient/client is unhappy with our services, or any case that is considered serious and requires a close eye
What is "HIGH PRIORITY"
While we are adhering to Global Data Protection Regulations (GDPR), in the USA we confirm consent to ensure we are adhering to THIS law.
What is HIPAA
This versatile part of NewCase is used to make note of discussions had with our members, the AP's, and internal discussions had with management. We can also use it to send emails and faxes as needed
What is the "NOTES" Tab
What is the UPDATE Center
In order to alleviate cost of medical treatment and reduce administrative duties for the client, International SOS will set up THIS between our client and their insurance
What is a Direct Billing Agreement (DBA)
This transmission houses all Evacuations and Repatriations coming to and departing PHL territory. It also houses all Repatriation of Mortal Remains cases
What is transmission 6
Name the three required locations for proper documentation of consent
What are the Case home, Incident Scripts, and Call note