Morning Dispatch
What are the hours of morning dispatch?
6-~9AM
What do MH and SH stand for in roster uploading?
Must Have and Should Have
In what tracker do you track progress as you onboard a GT?
ACOT
Name 2 types of school incidents and 2 types of Kokua policy incidents.
School Incidents
Classroom management
Lack of professionalism
Repeat school exclusions
Tone/language
Culture Fit
Physical Contact
Kokua Policy Incidents
Repeat cancellations
Repeat late arrivals
Lack of communication
Minimum work requirement not met
No call/no show
How regularly should you be updating the Pending LT Tracker?
Every time there is an update to a pending request during any stage.
What are 2 reasons you may have unfilled assignments at the end of dispatch?
Once you’ve called all available GTs and have not reached any
When you have 0 GTs listed as available
When there are no available GTs remotely close to the school location
Where do new CUs get added?
-Frontline
-Zendesk
-School Contacts Sheet
Where do you get the GT Identifier when creating the profile in Frontline?
Paylocity (completing Webpay)
How many cancellations would a GT have before receiving a formal agreement?
3
What is a LT coverage request?
A request for coverage for the same classroom for more than 15 days.
What is a 'Battle Ready' GT?
GTs that are ready to go at a drop of a hat, you can always rely on them
What is the difference between an In Service Day and Closed Day on the Frontline calendar?
In Service Day - staff is in the building/working but students are not
Closed Day - the school is closed for everyone
Where are the 2 places to mark if a GT is eligible for rehire during the deactivation process?
1) Deactivation Tracker
2) External ID 7 in Frontline on the GT's profile
Where can you find the GT pay rates for the whole company?
GT Wages by City sheet in the Drive or linked in the HR tracker under the Payroll Exceptions tab
What key information do you need to get in order to fill a LT assignment?
Subject:
Grade level:
Is lesson planning required (Yes/No):
Is grading required (Yes/No):
Name of the teacher the candidate will be covering for (or is it a vacancy):
Any other preferred skills (ie. Spanish speaking, remote experience):
Do they have any preferred GTs they would like us to reach out to first?
Find out from the school if they’d like you to select the best fit GT or if they’d like to review resumes, interview GTs, or view demo lessons.
When you look at the available GT list, it does not include GTs that are:
-Unavailable (NWD)
-Excluded
-Already rejected the assignment
-Have another assignment
Why is it so important to have an accurate school address on the school's profile?
GTs can see this and it links to Google Maps
What steps would be taken in the Frontline profile during a reactivation?
1) Add notes to bio
2) Mark profile as active (check box)
3) Resend FL invitation (or check to ensure it was automatically sent)
What are the 3 types of rates Kokua has for GTs?
Full Day (4+ hours)
Half Day (4 or less hours)
Long Term (Consecutive 15+ days)
What action helps you best prepare for next steps when LT assignments are coming to a close?
Monitoring long term assignments through LT assignment review in HR tracker; reaching out to GTs and CUs proactively about approaching end dates and possible extensions. This is helpful because CUs are busy and this can help remind them of the extension and prevent payroll exceptions!
What are the 5 ways you may receive notification of available assignments during dispatch?
-Frontline
-Text
-Phone
-GT who was reached out to by the school directly
What should you double check before uploading a roster (common mistakes)?
Any extra rows (i.e. the instructions at the top) are deleted
All required fields are filled out
No formulas or hyperlinks are in your roster (if there are, you’ll need to “paste values only”
Skill Codes/Types are in the correct columns (it’s easy to switch these by accident!)
During the onboarding process, where are the 2 places a GT must be added?
-Frontline
-Zendesk
What is the overview of the procedure for handling an incident reported by the school?
Obtain testimony, get as many details as possible (also remember to confirm whether or not they have already spoken to the GT about the incident and if they want an exclusion)
Thank the school and let them know you will be speaking directly with the GT
If this GT is supposed to return to this campus, find out if the school would like a replacement GT and if the GT should be excluded from future assignments
Reach out to the GT to hear their testimony and get as many details as possible
If you do not hear from the GT after 2 attempts, let them know that if they do not return your call, their account will be deactivated
Once you’ve gathered this information, determine appropriate action
Always circle back with the school to let them know of any action taken
Keep it vague to ensure that the school knows it was handled but without giving away too much information (i.e. the GT has been excluded”)
If you are struggling to fill a LT assignment with your current pool, what are 3 other options you can do to fill the assignment?
Post Web Alert for long term opportunities
Communicate long term opportunities in regional weekly newsletter
Communicate to hiring to post job position specifically for the long term role
Gauge interest with newly hired Guest Teachers during welcome call