SCO
This state is the only state that offers the standard choice offer.
3X BONUS: The location & acronym to identify an SCO Account.
What is Ohio?
Bonus Answer: Genesis Account header says AUC
Winner 300 Points!
The company payments are remitted to for this pilot.
What is Constellation
The name of the system used for processing, resending confirmation, and cancelling or refunding payments.
What is Paymentus?
The two types of incentive methods we offer.
What are virtual & physical?
The name of the link to access other rate options for an organic customer from their Genesis account.
What is the EMT Link to Account?
Specifically, the only way to process a plan change for an SCO customer.
What is a Helpdesk Plan Change Wrong Plan HT?
Insert that every new AEP customer receives.
What is the Understanding your Constellation Electric Bill insert?
The account identification used to locate the customer.
The only location information about incentives can be found in a Genesis account.
This is only allowed as a one time courtesy.
What is a courtesy rate change?
The number of suppliers selected each year during the SCO Auction.
2X BONUS: The deciding factor on which suppliers are selected.
What is five?
BONUS Answer: Who is the lowest bidder?
WINNER! 600 Points!
Name of the website customers can make payments, set up autopay, and review other account details.
The timeframe to advise when a refund will be returned to a customer's bank account.
What is 3-5 business days?
The maximum amount a customer can receive in a calendar year for incentives.
What is $575?
The last 60 days of a customer's contract.
3X BONUS: This renewal option doesn't require an IHV to complete.
What is a renewal period?
BONUS WINNER! 900 pts: What is an auto renewal?
The website that provides information about the New York Mercantile Exchange rates for each utility.
What is Apples to Apples?
AEP will deliver the [gas/electricity] to you. Constellation will send you a bill every month which will include the utility distribution charges. You will make your payments directly to Constellation.
What is #14 on the AEP IHV?
The drop down selection that must be chosen in order to process a deposit payment.
5X BONUS: We can only take payments from customers who receive their bill from ____
What is deposit?
BONUS WINNER 2000 pts: What is Constellation?
The name of the code used during a new enrollment for someone who was referred to Constellation.
2X BONUS: Must enroll with at least a 12 month agreement.
What is the referral ID?
BONUS WINNER! 800 pts: What is an RAF eligibility requirement?
The rescission period after a renewal is completed.
What is 30 days?
Common denominator of the following utilities.
CenterPoint Energy
Dominion
Columbia of Ohio
Duke
What are the four SCO utility companies?
The date this program went live.
What is May 6, 2021?
For the protection of your personal financial information I will be transferring you to a secure system to process your payment. Once you make your payment would you like to end our call or would you prefer to return to me for further assistance?
What is Paymentus Callback Script?
Name of the main program used for incentives.
What is VI Now?
The error that requires an email to be sent to SCHD with the appropriate template. Cannot be resolved with an action HT.
What is an EMT error?